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Square UK Review: Costs, Features & Hardware

Emma Clarke

Written By:

Emma Clarke

Technology & Payments Specialist

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Square logo

Square charges a flat 1.75% per in-person transaction with no monthly fees, no contracts, and hardware starting at just £19 + VAT. It’s one of the simplest payment processors available to UK small businesses — and one of the most popular, processing over £100 billion in payments worldwide each year.

Our card machine transaction fees guide has the most current pricing data.

We rate Square 8.2 out of 10. The free plan, transparent pricing, and strong POS software make it the best all-round choice for small businesses that want to start taking card payments quickly. Where it falls short: no third-party processor support, and phone support is limited to weekday business hours.

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This review covers Square’s UK pricing, all six hardware devices, POS software features, and how it compares to SumUp, Dojo, and other UK alternatives.

See our Dojo vs Worldpay comparison for a side-by-side breakdown of pricing and features.

Square Pricing and Fees

Square charges 1.75% per in-person card payment with no monthly fees on the Free plan — one of the simplest pricing structures in UK payments.

Square keeps its fee structure deliberately simple. There are no setup fees, no minimum transaction requirements, and no long-term contracts. You pay per transaction, and that’s it on the Free plan.

Transaction Fees

Payment TypeFee
In-person (chip & PIN, contactless, Apple/Google Pay)1.75%
Online (UK cards)1.4% + £0.25
Online (non-UK cards)2.5% + £0.25
Manually entered / phone orders2.5%
Invoices2.5%
Clearpay (BNPL)6% + £0.30
Chargebacks£0 (free)
Instant transfers1.5% fee

Standard payouts arrive the next working day at no charge. If you need funds faster, instant transfers cost 1.5%. Refunds are free to process, though Square doesn’t return the original transaction fee.

Monthly Plans

PlanMonthly CostWhat You Get
Free£0/monthPOS app, basic reporting, inventory, invoicing, payment links
PlusFrom £29/monthIndustry-specific POS (Retail, Restaurants, or Appointments), advanced inventory, kitchen displays
PremiumCustom pricingFor businesses processing £200K+/year — tailored rates and hardware discounts

The Free plan is genuinely functional — not a stripped-down demo. You get the full POS app, sales reporting, customer directory, and digital receipts. Most micro-businesses and market traders won’t need to upgrade.

The Plus plan is worth considering if you run a sit-down restaurant (table management, kitchen display system) or a retail shop with complex inventory needs (purchase orders, vendor management). Square for Appointments on Plus adds no-show protection and automated reminders.

Square also offers an online store with separate pricing: Free (basic, no custom domain), Plus at £20/month, and Premium at £64/month (which drops online transaction fees to 1.4% + £0.15 for UK cards).

Square Hardware

Square sells six hardware devices from £19 to £699, including the 2025-launched Handheld with built-in barcode scanner for mobile businesses.

DevicePrice (+ VAT)Best ForKey Feature
Square Reader (also available as an EPOS system) (2nd gen)£19Market stalls, mobile sellersPairs with smartphone, offline mode
Square Stand£99iPad-based countertop POSBuilt-in card reader slot, charges iPad
Square Kiosk£99Self-service orderingCustomer-facing iPad stand
Square Terminal£149Small retail, coffee shopsStandalone touchscreen with receipt printer
Square Handheld£169Table-side service, deliveriesBuilt-in barcode scanner, slim design (2025)
Square Register (2nd gen)£699High-volume countertop retailDual screens with customer display

The Square Reader at £19 + VAT is the cheapest entry point. It connects to your phone via Bluetooth and accepts chip & PIN, contactless, and mobile wallets. Customers enter their PIN on your phone screen — there’s no separate PIN pad. It weighs under 30g and fits in a pocket. Offline mode stores transactions when you lose signal and syncs later.

The Square Terminal at £149 + VAT is the best all-round standalone device. It has a touchscreen, built-in receipt printer, and runs the full POS app without needing a phone. Connects via WiFi or Ethernet. Battery lasts 7-8 hours.

The Square Handheld launched in 2025 at £169 + VAT. It’s slimmer and lighter than the Terminal, with a built-in barcode scanner — ideal for restaurants doing table-side ordering or retailers doing stocktakes. The trade-off: WiFi only (no Ethernet), and no built-in printer. Offline mode compensates for the WiFi dependency.

The Square Register at £699 + VAT is the full countertop system with dual screens — one for you, one facing the customer. Best for high-volume retail or hospitality businesses that need a permanent checkout station.

All Square hardware comes with end-to-end encryption and PCI-DSS Level 1 compliance as standard. There are no ongoing hardware fees — you buy the device outright.

POS Software and Features

Square’s free POS app includes inventory management, sales reporting, customer directory, and offline payments — more generous than any competitor’s free tier.

Our Fiserv review breaks down what you get and what it actually costs.

Square’s POS software is where the product genuinely outperforms most competitors. The free tier includes features that SumUp and PayPal POS (formerly Zettle) charge extra for: real-time inventory tracking, product categories with variations, automated stock alerts, and a customer directory that logs purchase history.

Industry-Specific Plans

Square for Retail (Plus, from £29/month) adds purchase orders, vendor management, barcode label printing, and advanced inventory reports. If you’re running a shop with 50+ SKUs, the upgrade pays for itself in time saved on stock management.

Square for Restaurants (Plus, from £29/month) adds table management, coursing, kitchen display system (KDS), and menu modifier groups. The free tier already includes basic table management — the upgrade is for sit-down restaurants needing course-by-course service.

Square for Appointments (Plus, from £29/month) adds automated booking reminders, no-show protection fees, and a client-facing booking website. Salons, barbers, personal trainers, and consultants benefit most from this plan.

One limitation: you can’t mix plans. A café that also takes bookings for events has to choose between Restaurants and Appointments. Competitors like Clover are more flexible on this point.

Integrations

Square connects with over 100 third-party apps including Xero, QuickBooks, WooCommerce, Wix, and DoorDash. The API is well-documented and free to use, which is why many UK developers build on Square’s platform. You can also connect to Instagram and Facebook for social selling without building a separate online store.

The catch: you cannot use a third-party payment processor. Every transaction must go through Square. If you want payment processor flexibility, look at Stripe or a traditional merchant account instead.

Online Payments and Ecommerce

Square offers a free online store with payment gateway, or integrates with existing websites — online fees are 1.4% + £0.25 for UK cards.

Square’s online payment gateway works as a standalone checkout or integrates with WordPress, WooCommerce, Wix, and Shopify. Online transaction fees are 1.4% + £0.25 for UK cards and 2.5% + £0.25 for international cards.

The built-in online store has three tiers: Free (basic store, Square-branded domain), Plus at £20/month (custom domain, full branding), and Premium at £64/month (reduced fees at 1.4% + £0.15, advanced analytics). Inventory syncs automatically between your physical and online stores.

Invoicing is free to create and send — Square only charges the standard online transaction fee when customers pay. Payment links let you collect money via email, text, or social media without building a full online store. The virtual terminal handles phone orders at 2.5% per transaction.

Security and Support

Square includes PCI-DSS Level 1 compliance, machine-learning fraud detection, and free chargeback protection on every plan at no extra cost.

Every Square transaction is protected by end-to-end encryption and PCI-DSS Level 1 compliance — the highest level of payment security certification. Businesses don’t need to handle compliance themselves.

Square’s Risk Manager uses machine learning to flag suspicious transactions automatically. It checks transaction patterns, addresses, and authentication signals before processing. Chargebacks are handled for free — Square doesn’t charge a dispute fee, which is unusual. Most traditional merchant account providers charge £15-25 per chargeback.

Support is available by phone and email Monday to Friday, 9am-5pm. There’s no 24/7 live chat, which is a genuine gap for businesses operating outside standard hours. The online help centre and community forum are comprehensive, but they’re no substitute for live help when a terminal stops working on a Saturday evening.

Who Is Square Best For?

Square is best for small businesses and sole traders who want simple, transparent card payments without monthly fees or long-term contracts.

Best fit: Market traders, pop-up shops, coffee shops, small retailers, restaurants, salons, and mobile service businesses. Businesses processing under £200,000/year that want pay-as-you-go simplicity.

Not ideal for: High-volume businesses that could negotiate better rates with a traditional merchant account. Businesses needing 24/7 support. Multi-service businesses that need to combine retail, appointments, and restaurant features in one plan. Businesses wanting payment processor flexibility.

If you primarily need a low-cost card reader with no monthly commitment, Square and SumUp are the two main options. SumUp’s in-person rate is slightly lower at 1.69%, but Square’s free POS software is significantly more capable.

Pros and Cons

Square offers the strongest free POS software in the UK but locks you into its payment processor with no third-party alternative.

What we like
No monthly fees on Free plan — genuinely functional, not a demo
Transparent flat-rate pricing with no hidden costs or contracts
Strongest free POS software in the UK (inventory, reporting, CRM)
Six hardware options from £19 to £699 — widest range among PAYG providers
Offline mode on all devices — essential for markets and events
Free chargeback protection (£0 dispute fees)
Watch out for
Cannot use third-party payment processors — locked into Square
Phone support limited to Mon-Fri 9am-5pm — no live chat or weekend help
Can’t combine industry plans (e.g. retail + appointments requires separate subscriptions)

Square vs Alternatives

Square’s 1.75% in-person rate matches PayPal POS and undercuts Dojo, while SumUp’s 1.69% is the cheapest flat-rate option in the UK market.

ProviderIn-Person FeeMonthly FeeCheapest HardwareBest For
Square1.75%£0£19 + VATBest free POS software
SumUp1.69%£0£29 + VATCheapest per-transaction rate
DojoFrom 1.4%From £20Included in planBest for restaurants
CloverFrom 1.4%From £25From £99Most flexible POS
takepaymentsFrom 0.4%From £17Included in planBest rates for high volume

Read our full SumUp vs Square comparison for a detailed head-to-head. For a broader view of all available options, see our guide to the best card machines for small business.

Our Verdict

We rate Square 8.2/10 — the best overall PAYG card payment solution for UK small businesses that want simplicity and strong free software.

8.2
/ 10
Square
Best for: Small businesses wanting simple PAYG card payments
Price: From £19 + VAT (Reader)
Our Verdict

Square offers the best combination of transparent pricing and free POS software for UK small businesses. The 1.75% flat rate, no monthly fees, and six hardware options from £19 make it the easiest way to start taking card payments. Main drawbacks: processor lock-in and limited support hours.

Featured Provider
Try Square — Free Card Reader, No Monthly Fees
Try Free →

Square’s combination of transparent pricing, capable free software, and flexible hardware makes it the strongest all-round option for UK small businesses taking card payments. The 1.75% flat rate is competitive (though SumUp undercuts it at 1.69%), and the free POS app is genuinely best-in-class.

The main drawbacks — processor lock-in, limited support hours, and plan rigidity — are trade-offs most small businesses can live with. If you’re processing under £200,000/year and want to start taking payments with minimal friction, Square is the provider to beat.

For businesses processing higher volumes, a traditional merchant account from Worldpay or takepayments may offer better per-transaction rates. And if you need the cheapest possible hardware, compare card machine prices here.

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Emma Clarke

Emma Clarke

Technology & Payments Specialist

Emma covers the full range of business technology, including EPOS systems, merchant accounts, telecoms, and web tools. Her experience as a retail systems consultant helps businesses choose the right digital solutions to improve efficiency and sales.

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FAQs

What are the transaction fees associated with using Square in the UK?

Square charges a flat 1.75% per transaction across all payment methods. This covers chip and PIN, contactless, and card payments up to £100.

There are no monthly fees or setup costs. You only pay the 1.75% when you process a transaction.

Hardware costs are separate. The Square Reader is £19 as a one-off, and the Square Terminal is £249 upfront.

For businesses processing over £10,000 a month, the 1.75% rate can turn out pricier than competitors offering lower rates. For example, a business processing £20,000 per month would pay £350 in Square fees, compared to about £259 with providers offering rates around 1.2%.

How user-friendly is the Square POS system for UK-based businesses?

Square built its POS system with simplicity in mind. Most new users can jump in and start taking payments within minutes, which is refreshing.

The free EPOS software handles inventory management and staff tracking. You can manage products, keep an eye on stock, and monitor staff sales without leaving the system.

The Square Reader pairs with smartphones using Bluetooth. It works with both iPhone and Android, so you’re not boxed in by your device choice.

The Square Terminal runs on its own with built-in WiFi and 4G, so you don’t need any other gadgets to get going.

If you sell both online and in-person, Square’s system keeps everything in sync. The free online store and the POS update inventory together, which saves a lot of hassle.

What range of hardware options does Square offer to UK merchants?

Square gives UK businesses two main hardware choices. The Square Reader is a small Bluetooth device for £19 that connects to your phone or tablet.

The Square Terminal costs £249 and does everything in one. You get a touchscreen, card reader, and receipt printer all in a neat package.

Both devices accept chip and PIN, contactless, and mobile wallet payments. You can take contactless payments up to £100, which covers most day-to-day sales.

The Terminal works anywhere with its built-in WiFi and 4G. The Reader needs a mobile device with internet access to process payments.

How does Square’s customer support perform for UK clients?

Square offers support by email and phone, but since they’re based in the US, UK users sometimes wait longer for replies.

Support hours don’t always match up with UK business times, which can be awkward if you need help in a hurry.

Some UK merchants have struggled to get quick answers when accounts get restricted. The company’s been criticised for freezing accounts without fast solutions.

On the plus side, Square’s online help articles and guides are handy for sorting out basic issues yourself.

Can Square integrate with other business software commonly used in the UK?

Square connects with over 100 different business apps and software platforms. This includes accounting tools, booking systems, and marketing apps.

Popular UK accounting software like Xero and QuickBooks link right up with Square, automatically syncing sales data to make bookkeeping less of a chore.

The system also works with inventory management, staff scheduling, and CRM software. You can usually plug in your existing tools without having to switch everything over.

If you need something more tailored, Square’s API lets developers build custom integrations with your own systems.

What are the security features of Square’s payment system for UK users?

Square uses end-to-end encryption for every payment transaction. Card data gets encrypted right from the moment you enter it, all the way through processing.

The system meets PCI DSS Level 1 standards, which is about as strict as it gets for payment security. That means cardholder data stays protected at every step.

Square’s hardware comes with tamper-proof readers. These readers can spot if someone’s tried to physically mess with them.

The devices are built to block skimming and other types of card fraud. It’s a relief for anyone worried about card security.

Businesses never store sensitive card details on their own devices. Square takes care of payment data storage on their secure servers, so merchants have less to worry about.

The platform has built-in fraud detection tools. If it spots something odd, like unusual transaction patterns, it’ll trigger a security review to help keep both merchants and customers safe.

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