BrightHR is a cloud-based HR software designed specifically for small and medium-sized businesses in the UK, offering tools for managing staff records, holiday tracking, and absence monitoring. The platform has gained popularity among British employers looking to streamline their HR processes while staying compliant with UK employment law and HMRC requirements.
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BrightHR provides UK businesses with an affordable HR management solution across three tiers – Core HR from £16.67/month, Enhanced HR from £21.20/month, and Full HR + EAP from £28.20/month (based on 5 employees). The platform combines rota scheduling, absence management, document storage, and employee self-service with UK-specific compliance features including a 24/7 HR advice line on Enhanced plans and above.
This review examines BrightHR’s features, pricing structure, user experience, and customer support to help UK business owners determine whether it meets their HR management needs. The analysis covers real-world performance, integration capabilities, and how the platform compares to alternatives in the British market.
- Core HR from £16.67 per employee per month - based on a 5-employee example; per-person rate falls for larger teams
- Built for UK SMEs with 5-250 employees - Bradford Factor absence scoring, HMRC compliance, and employment law updates built in
- Three tiers with 24, 36, or 60-month fixed contracts - no rolling monthly option; budget for the full contract term upfront
- 24/7 HR advice line on Enhanced and Full plans only - Core plan users get business-hours support, not round-the-clock access
- No native PAYE payroll engine - the payroll navigator hands off to Xero, Sage, or QuickBooks rather than running RTI submissions directly
Key Features
Considering BrightHR alongside other UK HR tools? Our HR software cost calculator compares it side by side with 10 other UK providers based on your team size, payroll needs and budget.
BrightHR’s 5-employee minimum and per-month pricing model make it a strong fit on most best HR software for small business shortlists, particularly for UK SMEs that want bundled HR advice alongside the software.
BrightHR is UK-built HR software designed for small businesses with 5 to 250 employees, owned by Peninsula Group, one of the UK’s largest employment-law advisory firms. Pricing starts at £16.67 per month for the Core plan (based on a five-employee minimum), rising to £21.20 for Enhanced and £28.20 for Full plus EAP. What distinguishes BrightHR from US-leaning HR software is its Bradford Factor absence-scoring built into the platform, a 24/7 HR advice line staffed by qualified employment-law professionals, and integration with Peninsula’s broader legal-support offering. It suits UK SMEs that want HR record-keeping, rota planning and absence management, plus legal cover without retaining separate solicitors. Businesses that need integrated payroll will need a separate RTI-compliant tool; BrightHR’s payroll navigator hands off to payroll engines rather than running PAYE directly.
BrightHR provides a comprehensive suite of HR tools designed for UK businesses. The platform handles employee records, holiday tracking, absence management, and shift scheduling through a central dashboard.
The system integrates with HMRC-compliant payroll processing. Employers can manage statutory leave requirements, including SSP calculations and maternity leave tracking. The software automatically updates to reflect changes in UK employment law.
Core functionality includes:
- Employee self-service portal for holiday requests and document access
- Rota management with drag-and-drop scheduling
- Bradford Factor monitoring for absence patterns
- Digital document storage with e-signatures
- Real-time absence tracking with calendar views
The mobile app allows staff to clock in and out, request time off, and view their schedules. Managers receive notifications for pending requests and can approve them remotely.
BrightHR offers UK-based phone support on all plans; Enhanced and Full tier subscribers additionally get the 24/7 HR advice line with employment law advisors. The platform provides templates for UK employment contracts, policies, and HR letters that comply with current legislation.
The system generates reports on employee costs, absence rates, and holiday allowances. Users can export data in multiple formats for analysis or integration with accounting software. The platform supports multiple locations and departments, making it suitable for businesses with distributed teams across the UK.
Pricing is quoted in GBP across three tiers – Core HR, Enhanced HR, and Full HR + EAP – with costs scaling by employee count. Each tier adds progressively more features, from basic HR management to 24/7 advice lines and employee wellbeing programmes.
Pricing Breakdown
BrightHR offers three pricing tiers, all quoted in GBP as per-employee monthly rates. Prices below are based on a 5-employee example. Contracts run for 24, 36, or 60 months (36-month terms are available online); there is no rolling monthly option. Per-employee rates decrease for larger teams, falling to around £3.00/person at higher headcounts:
| Plan | Per Employee/Mo (5-emp example) | Key Features |
|---|---|---|
| Core HR | £16.67/employee/mo (£83.35/mo total) | Holiday planner, shifts & rotas, absence management, performance management, overtime tracker, payroll navigator, expense apps |
| Enhanced HR | £21.20/employee/mo (£106/mo total) | Everything in Core + 24/7 HR advice line, employment law updates, indemnity insurance (opt-in), HR templates library |
| Full HR + EAP | £28.20/employee/mo (£141/mo total) | Everything in Enhanced + health & safety advice, H&S docs library, accident reporting, EAP wellbeing portal, NHS-approved programmes |
Prices increase as your headcount grows. The Core plan provides all essential HR management features, while Enhanced adds the 24/7 HR advice line and employment law support – a significant differentiator for businesses without in-house HR. The Full plan adds health & safety compliance and employee wellbeing tools.
Support is included across all plans, though the level differs by tier – Core users get business-hours telephone and chat support, while Enhanced and Full plan holders receive the 24/7 HR advice line with access to qualified employment law advisors. All plans include automatic updates for UK employment law changes. Insurance add-ons are not included in online pricing and require a separate quote.
User Interface & Experience
BrightHR provides a clean dashboard that prioritises essential HR functions without overwhelming users. The navigation menu groups related features logically, making it straightforward to locate employee records, holiday requests, and absence tracking tools.
The mobile app mirrors the desktop interface effectively, allowing managers and staff to approve requests, clock in, and check rotas whilst away from their desks. Push notifications alert users to pending actions requiring attention.
Key interface features include:
- Quick access tiles for frequently used functions like staff lists and absence calendars
- Colour-coded status indicators for holiday approvals and shift coverage
- Integrated document storage within employee profiles
- Real-time updates across desktop and mobile platforms
The platform displays salary information in GBP and includes HMRC-compliant fields throughout employee records. Tax codes, National Insurance numbers, and statutory payment calculations appear in familiar UK formats.
Setting up new employees involves filling out forms that follow UK employment law requirements. The system prompts users for necessary information without requiring extensive HR knowledge.
Search functionality works reliably when filtering employees by department, location, or employment status. Report generation offers standard templates for absence statistics and holiday entitlements, though customisation options remain somewhat limited.
The interface occasionally requires multiple clicks to complete simple tasks like editing shift patterns. Some users report that the calendar view becomes cluttered when managing larger teams across multiple locations.
Support operates during UK business hours, with chat and phone options available for troubleshooting interface issues.
Customer Support & Service
BrightHR provides UK-based phone support across all plans, with the 24/7 HR advice line reserved for Enhanced and Full tier subscribers. This tiered support model still compares favourably to many competitors who restrict employment law guidance entirely. The support team has expertise in both technical issues and UK employment law compliance.
Support Channels Available:
- Phone: Business hours on Core; 24/7 HR advice line on Enhanced and Full plans
- Email: Response typically within 24 hours
- Live chat: Available during extended hours
- Help centre: Searchable knowledge base with articles and guides
The platform includes access to BrightAdvice, a service that offers employment law guidance from qualified advisors. This feature proves particularly valuable for small businesses without dedicated HR departments navigating complex UK employment regulations.
Response times for email queries generally fall within one business day. Phone support connects users to advisors who can address both technical issues and HR-related questions about UK employment law.
The knowledge base contains articles covering common scenarios such as statutory sick pay calculations, holiday entitlement under UK law, and disciplinary procedures. Users can access these resources without contacting support directly.
BrightHR also assigns account managers to certain subscription tiers, providing a dedicated point of contact for ongoing queries. The support team receives training on UK-specific compliance matters including Working Time Regulations and ACAS guidelines.
The service does not charge additional fees for support access, with all channels included in the standard subscription cost. Users report the phone support as particularly responsive, though email responses can occasionally take longer during peak periods.
Pros and Cons
BrightHR offers strong core HR features at an accessible price point, but the interface and advanced feature gating draw mixed feedback from users.
Integrations
BrightHR connects with several payroll and accounting platforms commonly used by UK businesses. The software integrates directly with Xero, Sage, and QuickBooks to synchronise employee data and streamline payroll processing.
The integration with HMRC systems allows automatic submission of Real Time Information (RTI) and digital tax reporting. This reduces manual data entry and helps maintain compliance with UK tax regulations.
Key integrations include:
- Xero -Syncs employee records and absence data
- Sage -Transfers payroll information and working hours
- QuickBooks -Shares staff details and time tracking data
- HMRC -Automates RTI submissions and tax reporting
BrightHR also offers API access for businesses that need custom integrations with their existing systems. The API documentation provides technical details for developers working on bespoke connections.
The platform includes single sign-on (SSO) capabilities for businesses using Microsoft 365 or Google Workspace. This simplifies access management and reduces the need for multiple login credentials.
| Integration Type | Available Options |
|---|---|
| Payroll | Xero, Sage, QuickBooks |
| Tax Compliance | HMRC RTI |
| Identity Management | Microsoft 365, Google Workspace |
| Custom | REST API |
Most integrations require configuration during the initial setup process. BrightHR’s UK-based support team can assist with connecting third-party systems, though some technical knowledge may be necessary for API implementations.
Security & Compliance (GDPR)
BrightHR implements ISO 27001 certification for its information security management system. The platform stores all employee data within UK-based servers and maintains compliance with GDPR requirements for data protection.
The software includes built-in features for managing data subject access requests. Users can export employee records, delete personal information upon request, and maintain audit trails of data processing activities. These tools help UK businesses meet their legal obligations under data protection legislation.
Key Security Features:
- 256-bit SSL encryption for data transmission
- Two-factor authentication for user accounts
- Regular security audits and penetration testing
- Role-based access controls to limit data visibility
- Automated backup systems with disaster recovery protocols
BrightHR holds Cyber Essentials Plus certification, demonstrating protection against common cyber threats. The company maintains a dedicated information security team that monitors systems for potential vulnerabilities.
For HMRC compliance, the platform processes payroll data securely and submits Real Time Information (RTI) through encrypted channels. Employee records are retained according to UK statutory requirements, with automatic deletion schedules available for expired data.
The system generates GDPR-compliant privacy notices and consent forms that businesses can customise for their workforce. Administrators can track which employees have acknowledged policies and when data processing consent was obtained.
BrightHR provides a Data Processing Agreement (DPA) to all customers, clarifying its role as a data processor under GDPR. The company notifies clients of any data breaches within the required timeframes and assists with breach reporting obligations.
Final Verdict
BrightHR delivers a solid HR management solution tailored specifically for UK small and medium-sized businesses. The platform handles essential functions including absence management, holiday tracking, and staff scheduling with reasonable efficiency.
Key Strengths:
- HMRC-compliant documentation and reporting
- 24/7 UK-based employment law advice line
- Mobile app for on-the-go management
- Integration with BrightPay payroll software
Notable Limitations:
- Pricing from £16.67/employee/month on Core HR (5-employee example, £83.35/mo total) – rates scale with headcount and contract length
- Learning curve for administrators new to HR software
- Some advanced features require higher-tier plans
- Limited customization options for larger enterprises
The software serves businesses that need straightforward HR administration without excessive complexity. Companies managing shift workers, tracking annual leave, or requiring Bradford Factor calculations find particular value in the platform.
BrightHR suits organizations with 5-250 employees seeking to digitize paper-based HR processes. The employment law helpline provides genuine value for managers handling disciplinary issues or contractual queries without dedicated HR staff.
Businesses requiring extensive customization or complex hierarchical structures may find the platform restrictive. The system works best for straightforward organizational structures with standard UK employment contracts.
The pricing structure requires careful evaluation against specific business needs. Companies should assess whether they need the employment law advice service, as this significantly impacts the value proposition versus cheaper alternatives.
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For more on this topic, see our guides to best HR software, HR software costs, and absence management software.
BrightHR pricing from £16.67/mo (5 employees). Includes Bradford Factor absence scoring, 24/7 HR advice line, rota & payroll navigator. Honest UK verdict.
