Moorepay is a UK-based payroll and HR software provider that serves over 10,000 customers across the country. The platform handles payroll processing, pension auto-enrolment, HMRC compliance, and HR management in a single system designed specifically for UK employment regulations.
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Moorepay uses quote-based pricing tailored to your headcount and module selection – there are no publicly listed prices. The platform targets SMEs with 50-500 employees and offers modular payroll and HR packages. The software includes Real Time Information (RTI) submission to HMRC, statutory payment calculations, and workplace pension integration with providers like NEST and The People’s Pension. Moorepay also offers a unique 24/7 HR Advice Line and Health & Safety support. Rated 4.4/5 on Trustpilot (1,859 reviews).
This review examines Moorepay’s features, pricing structure, user interface, customer support quality, and compliance capabilities to help UK businesses determine if it suits their payroll and HR needs.
- Serves 10,000+ UK businesses - Established payroll provider since 1966 with strong domestic market presence and compliance expertise
- Quote-based pricing only - No published rates; contact sales for a tailored proposal based on headcount and modules
- Best suited for traditional payroll needs - Ideal for SMEs with 50-500 employees requiring reliable UK payroll processing rather than cutting-edge HR tech
- 24/7 HR Advice Line included - Dedicated UK HR advisory service included alongside Health & Safety support
- Rated 4.4/5 on Trustpilot - 1,859 reviews at Excellent rating; CIPP Payroll Service Provider of the Year 2023
Key Features
Moorepay delivers payroll processing that handles HMRC Real Time Information (RTI) submissions automatically. The platform calculates tax, National Insurance, and pension contributions in line with UK regulations.
The system includes employee self-service portals where staff can access payslips, P60s, and P45s digitally. Auto-enrolment pension management integrates with major UK pension providers and manages opt-ins, opt-outs, and contribution calculations.
HR management tools cover absence tracking, holiday booking, and document storage. Managers can approve leave requests and monitor team availability through the dashboard.
Key functionality includes:
- HMRC-compliant payroll processing with RTI submission
- Statutory payment calculations (SSP, SMP, SPP, SAP, ShPP)
- CIS (Construction Industry Scheme) support
- Integration with Xero, Sage, and QuickBooks accounting software
- Mobile app access for iOS and Android devices
- Customisable reporting and analytics
The platform processes payments in GBP and supports BACS payment exports for direct salary transfers. It handles multiple pay schedules including weekly, fortnightly, and monthly runs.
Moorepay provides Making Tax Digital (MTD) compliance features. The system maintains audit trails and generates reports for year-end submissions. Users receive automatic software updates when HMRC regulations change, ensuring ongoing compliance without manual intervention.
Pricing Breakdown
Moorepay operates on a quote-based pricing model rather than displaying fixed rates publicly. Businesses must contact their sales team directly to receive a tailored proposal based on company size and requirements.
The pricing structure typically depends on several factors:
- Number of employees on payroll
- Frequency of payroll runs (weekly, monthly, etc.)
- Additional modules required (HR, absence management, recruitment)
- Level of support and service needed
Typical Package Components
| Feature | Availability |
|---|---|
| Core payroll processing | Included in base packages |
| HMRC compliance tools | Standard with all plans |
| Employee self-service portal | Standard with all plans |
| HR management module | Optional add-on |
| Time and attendance tracking | Optional add-on |
| Recruitment features | Optional add-on |
Most pricing quotes are provided on an annual basis with monthly payment options. Implementation fees may apply separately depending on the complexity of the migration from existing systems.
Moorepay does not advertise a free trial period. However, they offer product demonstrations where potential clients can view the platform’s functionality before committing.
The lack of transparent pricing means businesses cannot quickly compare costs against competitors. Companies need to allocate time for consultations and quote discussions before understanding the financial commitment required. Support hours for UK-based clients align with standard business hours, which may factor into service-level agreements and overall value considerations.
User Interface & Experience
Moorepay’s interface follows a straightforward dashboard layout designed for UK payroll administrators and HR staff. The main navigation menu organises functions into clear categories including payroll processing, employee records, and reporting tools.
The platform displays information in GBP throughout, with tax codes and National Insurance categories formatted for HMRC requirements. Users can access recent payroll runs, pending tasks, and compliance alerts from the home screen.
Navigation includes:
- Employee management portal
- Payroll processing screens
- Statutory reporting tools
- Holiday and absence tracking
- Document storage areas
The system requires some initial training for new users unfamiliar with payroll software. Most functions sit two to three clicks deep from the main dashboard.
Mobile access is available through a dedicated mobile app alongside the web browser interface. Employees can view payslips and update personal details through a separate self-service portal.
The design uses a business-focused aesthetic without unnecessary visual elements. Data entry screens present fields in logical order matching UK payroll workflows.
Key interface features:
| Feature | Description |
|---|---|
| Dashboard | Quick access to pending tasks and recent activity |
| Search | Employee lookup by name, payroll number, or NI number |
| Reports | Pre-built templates for P60s, P45s, and custom exports |
| Alerts | Automated notifications for compliance deadlines |
Processing speed depends on internet connection quality, as Moorepay operates as a cloud-based system. Support documentation includes video guides and written instructions accessible within the platform.
Customer Support & Service
Moorepay provides support to UK businesses through multiple channels including phone, email, and an online portal. The support team operates during standard UK business hours, Monday to Friday from 8:30 AM to 5:30 PM GMT.
Clients can access technical support for payroll queries, software issues, and HMRC compliance questions through a dedicated helpline. Response times vary depending on the support tier selected within the service package.
Available Support Channels:
- Phone support – Direct line to support advisors
- Email support – Written queries and non-urgent requests
- Online portal – Knowledge base and ticket submission
- Account manager – Assigned contact for larger clients
The company offers different service levels based on the chosen package. Premium clients typically receive priority response times and dedicated account management. Standard package users access general support queues.
Moorepay provides training resources for new users through webinars and documentation. The online portal includes guides for common payroll tasks and software navigation.
Emergency support for urgent payroll issues is available, though access depends on the service agreement. Critical problems affecting pay runs receive expedited handling to meet payment deadlines.
The support team handles queries related to payroll processing, pension schemes, statutory payments, and Real Time Information (RTI) submissions to HMRC. They also assist with software updates and system integration issues.
Client feedback indicates response times can vary during peak periods, particularly around month-end and year-end processing cycles.
Pros & Cons
Integrations
Moorepay connects with several key business systems to streamline payroll and HR operations. The platform integrates directly with HMRC for Real Time Information (RTI) submissions, automating tax reporting requirements.
Key Integration Categories:
- Accounting Software: Sage, Xero, and QuickBooks connections for financial data synchronisation
- Pension Providers: Auto Enrolment integration with major UK pension schemes including NEST, The People’s Pension, and NOW: Pensions
- Time and Attendance: Links with clocking systems and workforce management tools
- HR Systems: Employee data flows between Moorepay’s payroll and HR modules
The accounting software integrations allow journal entries and payroll costs to transfer automatically, reducing manual data entry. Pension scheme connections handle contribution files and reporting obligations under UK Auto Enrolment legislation.
| Integration Type | Notable Partners |
|---|---|
| Accounting | Sage, Xero, QuickBooks |
| Pensions | NEST, The People’s Pension, NOW: Pensions |
| HMRC | RTI, CIS, P11D submissions |
| Banking | BACS payment files |
Moorepay generates BACS-approved payment files for salary transfers. The system also produces Construction Industry Scheme (CIS) returns for businesses working with subcontractors.
Integration setup typically requires assistance from Moorepay’s support team. Some connections operate through file uploads rather than live API links, which means users may need to manually transfer data between systems for certain functions.
Security & Compliance (GDPR)
Moorepay holds ISO 27001 (information security) and ISO 9001 (quality management) certifications, alongside Cyber Essentials certification and CHAS accreditation, demonstrating its commitment to protecting payroll and HR data. The platform encrypts data both in transit and at rest, with regular security audits conducted by third-party assessors.
GDPR compliance is built into the system’s architecture. Moorepay provides data processing agreements to UK clients and maintains clear documentation of data handling procedures. The software includes features for managing employee consent, handling subject access requests, and maintaining audit trails of data processing activities.
Key security features include:
- Multi-factor authentication for user accounts
- Role-based access controls to limit data visibility
- Microsoft Azure cloud infrastructure with BitSight security monitoring
- Regular penetration testing and vulnerability assessments
The platform runs on Microsoft Azure infrastructure with BitSight security monitoring, providing enterprise-grade uptime and security oversight. Moorepay acts as a data processor under GDPR, with clients retaining full control as data controllers.
For HMRC compliance, Moorepay submits Real Time Information (RTI) directly to HMRC on behalf of clients. The system maintains records in accordance with UK statutory requirements, keeping payroll data accessible for the mandatory six-year retention period.
Moorepay publishes its security policies and compliance certifications on its website. The company notifies clients of any security updates or changes to data processing procedures. Clients can request copies of compliance certificates and security documentation through their account manager.
Final Verdict
Moorepay delivers a robust payroll and HR solution tailored specifically for UK businesses. The platform handles HMRC compliance effectively, including RTI submissions and pension auto-enrolment requirements.
Key Strengths:
- Dedicated UK-based support team available during standard business hours
- Strong HMRC integration and compliance features
- Comprehensive HR tools alongside payroll processing
- Suitable for businesses from 1 to 1,000+ employees
Notable Limitations:
- Pricing requires custom quotes rather than transparent tier structure
- Some users report the interface feels dated compared to newer competitors
- Implementation can take several weeks for larger organizations
- Advanced features may require additional costs
The service excels at handling complex UK payroll scenarios, including multiple pay frequencies, statutory payments, and pension schemes. Moorepay processes payments in GBP and maintains detailed audit trails for compliance purposes.
Moorepay holds a 4.4/5 rating on Trustpilot (1,859 reviews, Excellent), and won the CIPP Payroll Service Provider of the Year award in 2023. Businesses seeking a reliable, compliance-focused solution with established UK expertise will find Moorepay meets their requirements. The lack of transparent pricing and modern interface may deter some prospects, but the platform’s functionality and support quality remain solid for organisations prioritising compliance and accuracy over cutting-edge design.
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For more on this topic, see our guides to best HR software, HR software costs, and absence management software.
Our Verdict
Independent Moorepay review for UK businesses. Quote-based payroll & HR for SMEs (50-500 employees). 24/7 HR advice line, HMRC compliance. 4.4/5 Trustpilot.
