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The Best 27 UK VoIP Providers For Your Business

UK voip providers icon

So you are thinking about a VoIP solution for your business?

That’s good

In this guide you are going to find the best 27 VoIP providers in the UK, as well as their prices, top features, ratings and reviews.

In a rush? See the very basics in this handy table below.

Who are the best UK VoIP providers and how much do they cost?

CompanyBasic Plan (per user/month)Most Advanced Plan (per user/month)
Lily Comms£6.99Bespoke
VoIP Studio£3.99£19.99
Berry TelecomBespokeBespoke
Focus GroupBespokeBespoke
Office 365£3.80£11.30
Virgin MediaBespokeBespoke
Zendesk£0 + Usage Costs£69 + Usage Costs
Ooma Office£33 –
Buzz Connect£4.95Bespoke


Here’s what inside this guide:


Best UK VoIP Providers

Not sure which VoIP providers to choose from?

Look no further, because below you will find all you need to know about the best VoIP providers in the UK.




Mitel Logo

    • Hosted VoIP Solution
    • Prices from £13.59/user/month
    • No onsite equipment or hardware
    • Easy installation and use
    • Centralised platform
    • CRM Integration for valuable communication insights
    • Cloud Scalability to increase your efficiency
    • HD voice
    • Email-to-voice
    • Video conferencing
    • Multiple options for deployment and services

Supplier Rating: 

Mitel is a globally-prominent telecommunications provider that also specialises in VoIP and Unified Communications for small to large businesses. They provide the latest VoIP phone service with features including voicemail transcription, unlimited calling, and video conferencing.

The MiCloud Business is one of the most popular cloud PBX solutions due to the ease of deployment, flexibility, and low cost. All of your communication is integrated into a single, easily accessible platform that streamlines your workflow.

However, a large number of online reviews warn potential businesses of reportedly slow and inefficient customer service. Therefore, their affordable prices and range of services seems to come at the price of providing the best support for their customers.





  • Prices from £9.99/user/month
  • 30-day free trial
  • Manage your entire RingCentral VoIP system from any of your smart devices
  • Unlimited calling and conferencing
  • Toll-free numbers
  • Customizable caller ID
  • Single business phone number from any mobile device
  • No onsite hardware or equipment
  • No monthly contracts
  • Free system upgrades
  • 24/7 award-winning customer support
  • Connect all cloud-based applications onto a single platform
  • Easily add or repurpose any of your lines

Supplier Rating: 

RingCentral is another industry leader in VoIP service, with over 350,000 businesses worldwide using their phone systems. Currently, RingCentral provides both Hosted PBX and Cloud PBX phone systems that are great for small businesses.

All in all, RingCentral is one of the best business VoIP providers with top quality services and a wide range of features. Their solutions are scalable depending on how many users you require per month and the number of additional features.






  • Single VoIP communications platform
  • Low-cost cloud phone service
  • Desktop and Mobile Apps
  • Unlimited long distance calling to 14 countries
  • Video and Audio Conferencing for up to 100 participants
  • 100% auditable compliance
  • Integration with other business apps
  • Automated receptionist
  • Call analytics, recording, and reporting
  • Single Sign-On
  • Reliable and scalable solution to accommodate your business growth

Supplier Rating: 

8×8 is one of the largest and most successful VoIP phone system providers in the world. Their offer Cloud and Unified Communications services to a variety of businesses, from startups to multinational corporations such as McDonald’s.

Their VoIP software easily integrates with applications such as Salesforce, Google, and Netsuite, which seriously improves your workflow and collaboration efforts. For an affordable price, 8×8 offers a large selection of phone system features including unlimited calling, mobile applications, and SIP trunking.

However, while many online reviews praise 8×8 services and offerings, a large number of customers also complain about poor customer support. They claim to have received slow and ineffective service, which can be found with large companies that deal with a high volume of customers.





BT Logo

  • Three Cloud VoIP phone solutions for different types of businesses
  • Prices from only £6.40/user/month
  • Simple set-up
  • Unlimited calling
  • Call forwarding
  • Video conferencing
  • Remote support through smart devices connecting to your VoIP phone system
  • Inclusive maintenance and repairs
  • Automatic updates
  • 24/7 customer support
  • Flexible communications
  • Impressive call-management features
  • Easily add new users and features
  • Secure data backups

Supplier Rating: 

BT (British Telecommunications) is a well-known and widely-used VoIP provider in the UK. They offer flexible and scalable communication solutions for small businesses. BT VoIP phone systems have features that make you more accessible and connected to your employees as well as your customers.

Although, you will also be required to use BT as your phone and broadband service provider. This has its pros and cons because it makes set-up and maintenance a lot simpler when you use the same provider, but it limits your freedom of choice.



Lily Comms

Lily Comms

  • Award-winning Cloud VoIP service
  • Prices from £6.99/user/month
  • Require only Internet connection
  • Instant messaging
  • Hot desking
  • Integration with Skype for Business
  • Unified Communications functions
  • 24/7 customer service
  • Online management portal
  • Web, PC, and Smartphone interfaces
  • Personal account manager to help you manage your VoIP solution
  • Save up to 60%

Supplier Rating: 

Lily Comms is a relatively new VoIP provider that is steadily gaining traction due to their modernity and ability to understand the needs of small businesses. They currently work with over 2,500 businesses across the UK and are dedicated to providing their customers with top quality services.

Due to their smaller size, you can expect excellent customer service from Lily Comms. They promise to lower phone bills by up to 60% if you switch from ISDN or Analog lines.

Lily Comms is one of the least expensive providers in the UK. They also have an impressive portfolio of client success stories, including businesses such as Lidl and the NHS.






  • Over 150 Cloud PBX features available
  • Only pay for active extensions
  • No expensive hardware or equipment
  • 30-day rolling contracts
  • Free updates to future-proof your business
  • Up to 9 devices per extnsion
  • TÜV-certified voice quality and reliability
  • Completely scalable VoIP service
  • Online web management portal
  • Supports remote and offline working

Supplier Rating: 

NFON is a popular VoIP phone systems provider in Europe, as well as in the UK. Based in Munich, NFON has successfully expanded across countries within the region to provide quality cloud telephony for small and large businesses.

One of their top advantages is that they offer no minimum contract term. So they provide you with an unmatched level of flexibility that you can use according to your business needs.

Plus, you only pay for the active extensions and features that you use. There are no hidden costs besides a one-time setup fee. Their VoIP service is completely scalable to your business, with over 150 available features. You have the freedom to customise your business VoIP to deliver better customer experiences and streamline your internal day-to-day workflow.






  • VoIP business phone system for your office, home, and mobile
  • Prices from £12/user/month
  • Video conferencing
  • Auto-rejection
  • Keep your existing business phone number
  • 1000 minutes of calls within the UK
  • Unlimited international calling for £3.33/month
  • Save up to 30%
  • Award-winning customer service
  • More control over your employee deployment and customer relationships

Supplier Rating: 

Vonage offers simple, straightforward VoIP services for many types of companies, including small businesses.

They have built a reputation as a trusted VoIP provider, with over 2 million users worldwide that continue to use Vonage because of their clear call quality, flexibility, and customer support. Their pricing is transparent and low-cost

Vonage also provides further support in the form of How-to videos and downloadable user guides, in addition to their regular customer service.





  • Hosted Cloud VoIP service
  • No minimum, monthly contracts
  • Prices from £14.95/user/month
  • Over 150 features
  • SIP Trunking
  • Integration with Salesforce/G-Suite
  • Voicemail transcription
  • One calling package for UK and EU
  • Mobile and PC access to your business calls
  • Online management portal
  • Seamless online setup, installation, and maintenance
  • Flexible and scalable phone system where you can easily add new features or change your contract

Supplier Rating: 

Sipgate is one of the largest VoIP providers in Europe. As a result, they have the resources and experience to understand your business needs and tailor solutions that work for you. Their Cloud VoIP service that connects all your communication channels onto one accessible platform.

They offer low monthly prices per user, as well as no installation fees for their scalable, small business-friendly solutions. With over 150 different features, which you can create the optimal business VoIP solution for your business.



VoIP Studio


Voip Studio

  • Free Internet calls between employees
  • Prices from £3.99/user/month
  • Pay as you go
  • No long-term contracts
  • Unlimited calling and video conferencing
  • Complete CRM integration with Salesforce using a VoIP Studio plugin
  • Unlimited data storage for voicemail and call recordings
  • Available on all devices – Android or iOS
  • Simple administration and deployment
  • Lower call rates compared to traditional phone systems

Supplier Rating: 

VoIP Studio provides cloud-based VoIP business phone systems at affordable prices, with no long-term contracts that tie you down. Although they are smaller and newer, they aim to make their mark by providing excellent customer service and flexible solutions.

VoIP Studio currently has a 5-star rating on TrustPilot, with customers praising their simple administration, customisation, and reliable service. They also offer pay-as-you-go plans that allow you to pay for exactly what you use, while quickly adding extra features at any time.






  • No monthly line rentals
  • Prices from £4.99/user/month
  • Inexpensive call rates
  • No additional hardware needed
  • Unified Communications
  • CRM and Browser integrations
  • Work remotely and access your phone system from anywhere
  • Free setup and business number transfer
  • Free intra-site calls
  • CRM & Browser integration with apps such as Google Chrome, Firefox, Salesforce, ZenDesk, and Zoho
  • Better calling experience for customers, employees, and suppliers

Supplier Rating: 

Telappliant is an award-winning VoIP provider that offers integrated cloud-based communication solutions. With over 14 years of experience, they have helped over 20,000 customers grow through a range of specialised VoIP products.

Their business phone plans begin at only £4.99 per user/month, with a one-off £10 set up fee per extension or user. This includes call routing, virtual receptionist, voicemail-to-email, and other advanced VoIP features.

Currently, they have a 9.3/10 rating on Trustpilot, with customers praising cost-savings and scalable solutions. It is safe to say that Telappliant has the knowledge and experience to deliver solutions that meet your business VoIP needs.





  • Hosted PBX phone system
  • Options include Samsung PBX and HiHi Cloud-based VoIP
  • Tailored prices and packages
  • Cheaper calls and flexible VoIP system
  • Fast set up with lower engineering costs
  • Enhanced call recording, reporting
  • Voicemail transcription
  • UK-based customer service
  • On Hold Marketing
  • Easily Scalable and expands with your business

Supplier Rating: 

4com is a telecommunications supplier based in Bournemouth that provides VoIP phone systems, as well as software and broadband. They have also developed HiHi, a cloud-based business phone that is an intuitive and efficient alternative to traditional phones.

In fact, 4com work with over 10,000 businesses in the UK. They provide excellent support and top quality VoIP service through a dedicated broadband line for all of your calls. As a result, you always receive fast and trustworthy call connections.





  • Cloud and VoIP Off Premise Phone Systems
  • Unified Communications for increased efficiency
  • Call recording and reporting
  • On Hold music and marketing
  • Easily scalable to grow with your business
  • Gain better insight into your business operations
  • Integration with different customer databases and CRM tools
  • Reduce calling costs with preferential wholesale rates
  • Collaboration features such as Instant Messaging, Presence, and Conferencing

Supplier Rating: 4 stars

Berry Telecom is an award-winning business phone system providing that supplies both Traditional PBX and Cloud VoIP phone systems. Currently, they provide over 7,000 phone lines to more than 15,000 users across the UK. Besides working with a range of different industries, Berry also provides specialised functions for hospitality businesses and contact centres.

Specifically, the Berry Cloud VoIP phone system provides all the traditional features of on-premise systems, with even more reliability and simplicity. Since Berry manages the entire phone system offsite, your VoIP service is easily scalable to suit any size business.





  • Cloud-based VoIP business phone system
  • Low monthly prices
  • Scalable VoIP service for any business size
  • Up to 1,000 free minutes to UK landlines
  • Up to 200 free minutes to  UK mobile numbers
  • Call recording, conferencing, and logs
  • Voicemail transcription
  • Online user portal to manage your VoIP phone system
  • Bespoke designs for your business
  • CRM integration with applications such as Salesforce, Zendesk, and Zoho

Supplier Rating: 3 stars

Teliqo is a UK-based business telephone system supplier that provides secure and efficient Cloud VoIP service for businesses in any industry. They have over 9 years of experience and are able to offer you low prices and personable service.

Not only does Teliqo offer hundreds of useful business telephony features, but they also utilise modern technology to provide advanced capabilities. This includes CRM integrations that provide valuable insight into your business operations.

Plus, you receive your own personal account manager who is always on hand to help you with any issues. From installation and integration to general support, you can always count on Teliqo to be available.



Focus Group


  • Hosted PBX VoIP phone system
  • SIP Trunking ideal for reducing costs and relocation
  • Call recording
  • Auto Attendant
  • Call Preview
  • Click-to-Dial
  • In-depth management and call reporting
  • Online web portal to manage features and access user information
  • Reliable, secure IP network
  • Compatible with a wide range of handsets such as Cisco and Polycom
  • CRM Integration with top applications such as Salesforce
  • Desktop and Mobile Apps connecting to your business phone number

Supplier Rating: 4 stars

Focus Group is a UK communications service provider that offers telephony, mobile, data, and IT solutions. For businesses, they provide a bespoke VoIP service and SIP Trunking, both of which are cost-effective alternatives to traditional phone systems.

Essentially, their VoIP service is ideal if you want more flexibility, efficiency, and better customer experiences. The Focus Group VoIP phone system is reliable, low-cost, and effective. By routing your calls through their own IP network, your business will never lose any calls.



Phone System in Office 365

  • Cloud VoIP phone system
  • Prices from £3.80/user/month
  • Skype for Business software
  • Business calling on a global scale
  • Full calling capabilities when paired with Direct Routing or Calling Plan
  • Auto attendants
  • Call recording, forwarding, and transfer
  • Voicemail
  • Make and receive calls from anywhere at any time
  • Flexible calling plans and features only available for Office 365
  • Compatible with mobile devices, PC, and many IP phones

Supplier Rating: 

Phone System in Office 365 is the joint venture between Microsoft and Skype for Business to produce a Cloud VoIP service for businesses looking for flexibility and reliability. Essentially, it provides all the necessary business telephony features without the high costs of traditional PBX systems. Plus, with unmissable Office 365 features such as Office applications and Microsoft teams, you truly get the best deal possible.

The best part is that Phone System works anywhere and on any device compatible with Skype for Business. What this means is that you can manage your business from home or around the world. As a result, Phone System in Office 365 is perfect if you are always on the go, or just looking for some more flexibility.





  • Award-winning cloud-based business VoIP service
  • Prices from £2/user/month for a telephone number
  • Unlimited calling for £20/user/month
  • 99.99% uptime
  • Fast, simple set up
  • Transparent pricing
  • One free PSTN number per account
  • Call recording, hold, transfer, and diverts
  • Extension to extension free calling
  • Voicemail transcription
  • Conference calls

Supplier Rating: 

Voipfone is a modern, award-winning business VoIP provider that offers cloud-based telephony services at transparent prices. What’s more, you get to customise your solution and only need to pay for what you use. So if you are a sole entrepreneur that only requires one number for yourself, you would only need to pay £2 per month, plus any additional features.

In other words, you have complete control over your business VoIP service. Whether you are a small or large business, Voipfone is completely scalable to your unique needs. Plus, since they provide Virtual PBX this means that deployment is incredibly fast. Once you purchased your desired package, you won’t have to wait long before being able to use the VoIP service.


Virgin Media


  • Cloud-based VoIP service with inclusive call packages
  • Unified Communications
  • SIP Trunking and VoIP voice solutions
  • Only pay for what you need
  • Tailored Solutions for SMEs and Enterprises
  • Office and Mobile Licences depending on how much flexibility you require
  • Call reporting, waiting, and directing
  • Hunt groups
  • Caller ID
  • No hardware
  • Automatic software updates

Supplier Rating: 

Virgin Media supplies business VoIP services to both SMEs and large Enterprises, with complete on-site telephony features at a lower overall cost. Depending on your needs, they provide both SIP Trunking and cloud-based VoIP. As long as you have a broadband or Internet connection, you can begin using their innovative VoIP phone systems and saving costs.

Furthermore, you can even choose between an office or mobile license – or mix them up to create the ideal VoIP service for your business. The Virgin Media VoIP service is completely flexible and scalable to your business. So as your needs grow, you can easily add new users and features at any time.





  • Business VoIP provider that provides intelligent telephony features
  • Prices from £16/user/month
  • No hardware required as Dialpad works with existing devices
  • Unified Communications
  • Specific features for IT, Sales, and Support staff
  • Integration with Applications including Salesforce and ZenDesk
  • Scalable solutions for Startups, Small Businesses, and Enterprises
  • Simple management from online portal
  • Supports remote and offline working
  • 24/7 customer support
  • Free trial

Supplier Rating: 

Dialpad provides AI-powered cloud VoIP phone systems that integrate all your communications onto one platform. Over 55,000 companies, including Uber, trust Dialpad for their VoIP service. Their smart features provide real-time insights into your business operations and allow you to easily scale the solution to your business needs.

Unified Communications centralizes your voice, video, and messages from every device so that your team communicates more efficiently. Plus, you won’t need to spend extra on hardware. Dialpad VoIP service deploys immediately to your existing devices.





  • Cloud-based Hosted VoIP service with no equipment or upfront cost
  • Prices from £0 to £69/user/month plus usage costs
  • Pay for only what you use
  • Quick installation within minutes
  • Flexible plans and customised usage pricing
  • Call recording and reporting
  • Voicemail transcription
  • Call Management features
  • Toll-free and local numbers available
  • Free Trial

Supplier Rating: 4 stars

Zendesk Talk is a hosted VoIP service for businesses that want increased flexibility without needing to invest in expensive hardware. As this is a hosted PBX solution, Zendesk Talk easily deploys onto your existing hardware through a broadband connection. Setting up only takes a few minutes and doesn’t require any technical expertise.

Additionally, you have the ability to tailor your VoIP solution to fit your business needs. Zendesk provides multiple plans ranging from £0 to £69 per user per month, each with their own range of features. Combine with your individual usage costs, this is what you’ll have to pay. This transparency is what makes Zendesk attractive to many businesses, small and large.



Ooma Office


  • Simple plug-and-play business VoIP phone
  • Startup-friendly VoIP phone system and hardware
  • Prices from £33/user/month
  • No contracts
  • Extension dialing
  • Conferencing
  • Virtual receptionist
  • Free number transfer
  • Low international calling rates
  • 24/7 customer support
  • Hassle-free installation

Supplier Rating: 

Ooma Office for WeWork is the joint venture between the two companies to create a startup and small business-friendly VoIP system. At £33 per user per month, you receive a feature-rich VoIP service and a simple plug-and-play phone. So you get increased communication efficiency and capabilities, while reducing your overall costs.

The Ooma Office for WeWork is incredibly convenient and easy to set up. Once you set up your account online, simply plug in your phone and begin making calls. They also provide advanced IP phone features such as three-way conferencing, ring groups, and virtual extensions.





  • Hosted VoIP Horizon and Microsoft Lync Enterprise Phone Systems
  • Prices from £8.95/user/month
  • Monthly rolling contracts
  • Fast installation and deployment
  • Unified Communications
  • Call recording
  • Conferencing
  • Fully managed VoIP service to reduce your own effort and costs
  • 99% Uptime Service Level Agreement
  • Quick, reliable customer service
  • Secure, anti-virus protection against hacking and theft
  • Free Trial

Supplier Rating: 

SoConnect is a business telecommunications provider that also specialises in VoIP services and solutions. They have over 50 years of experience, 200 engineers and unrivaled 24/7 support. Their industry expertise has allowed them to offer smart hosted VoIP services that support your business growth and productivity.

Besides this, SoConnect guarantees extremely fast service. if you are setting up a new office, they can help you start using your new VoIP phone system within only 15 days. This means that you won’t lose any valuable business from potential customers.





  • Full service hosted business VoIP system
  • Prices from £11/user/month
  • Monthly contracts after 3 months
  • Compatible with any existing device
  • Call recording
  • Voicemail transcription
  • Free telephone numbers
  • Instant messaging
  • HD Voice
  • Encrypted business communication
  • Solutions for startups and established businesses
  • 14-day free trial
  • Discounts for 20+ users

Supplier Rating: 4 stars

SureVoIP provides end-to-end business VoIP solutions from hosted VoIP phone systems to IP hardware and softphones. Their hosted VoIP phone system means that you can access their features without needing to purchase additional hardware.

SureVoIP manages your phone system on your behalf, so you can focus on growing your business. Their features include call recording, voicemail transcription, and free telephone numbers. Your customers also receive a better calling experience through HD Voice which supports higher quality calls.





  • Award-winning business cloud VoIP service and SIP Trunking
  • Prices from £12/user/month
  • Increased flexibility for single and multi-site businesses with low-cost calls
  • Up to 3,000 minutes to landlines and 1,000 minutes to mobiles in the UK
  • Free on-boarding service
  • Voicemail transcription
  • Call Recording and Forwarding
  • International Numbers
  • Transparent pricing with accurate per-second billing
  • Keep your existing number
  • 24-month contract

Supplier Rating: 4 stars

Gradwell provides award-winning VoIP and Cloud PBX services to over 22,000 businesses across the UK. All of their solutions are scalable to your business, no matter the size or industry. Their VoIP phone systems efficiently connect you with employees, partners, and customers whilst ensuring even more cost-savings.

What’s more, Gradwell have won multiple awards for providing the best VoIP services. Their main benefits include reduced phone bills, more flexibility, and simplicity. On average, Gradwell is over 18p per minute cheaper than providers like BT. This is due to their lower rates and per-second billing.




  • Award-winning reliable VoIP business phone service
  • Prices from £8.50/user/month
  • Unified Communications
  • Unlimited Calling to UK Landlines and Mobiles
  • Call Recording, Forwarding, and Transfer
  • Fast, simple setup and onboarding
  • Inclusive training for easier use
  • CRM integrations with applications such as Office 365, Salesforce, and Bulhorn
  • 24/7 online support
  • SIP Trunking
  • Mobile and Desktop App
  • Industry experience includes Healthcare, Education, Legal, and SMEs

Supplier Rating: 

TalkTech, or Talking Technology, is one of the top business communication providers in the UK. They offer voice, video, data, and mobile services to businesses from every sector including SMEs and small businesses. Essentially, the TalkTech VoIP service is an end-to-end solution that provides all the features your business needs.

Additionally, TalkTech also has Unified Communication features that enhance your team’s collaboration efforts. These same features such as Instant Messaging, also let you become more available to your customer. This way, you can provide them with a better experience and keep them coming back.



Best 4 Business Communications


  • Cloud-based VoIP business phone system
  • Bespoke pricing
  • Lower costs with greater capabilities
  • No extensive hardware required
  • More flexibility to manage calls from any device
  • Call recording
  • Conference Bridging
  • Voicemail transcription
  • Auto Disaster Recovery that keeps your data secure and backed up
  • Mobile Applications
  • Easy setup and maintenance

Supplier Rating: 4 stars

B4BC provides cloud-based VoIP phone systems for businesses across the UK. Their feature-rich and future-proof VoIP service let you access even more telephony features such as text messaging and voicemail transcription, without increasing your costs. In fact, VoIP lowers your overall communication costs by using your broadband connection to make and receive calls.

Plus, your entire phone system becomes more flexible and secure. You have the option to manage your calls from your office phone, desktop, or mobile. This allows you to easily add features or users whenever you need to do so. You can’t deny that VoIP definitely makes your life more convenient!



Buzz Connect


  • High-quality business VoIP phone systems for SMEs and Enterprises
  • Prices from £4.95/user/month
  • Low calling rates from 0.9p Landline and 3.3p Mobile
  • Simple setup
  • Call Forwarding, Transfer, and Parking
  • Divert-to-Mobile feature when you are not at your office
  • Free calling between users
  • Voicemail transcription
  • 3-way voice conferencing
  • Hunt Groups for multiple ringing
  • Online portal for easy management and reports

Supplier Rating: 4 stars

Buzz Connect is a Tier 1 business VoIP provider for businesses in the UK. Their cloud-based VoIP phone systems don’t require additional hardware or costs. This means that you’ll not only receive exclusive VoIP features but also more cost savings.

In fact, Buzz Connect claims to save around 40% on telephone calls charges for their customers. This is due to a combination of low calling rates and no expensive contracts. In short, they provide a transparent and trustworthy VoIP service to your business.





  • Prices from £5/user/month
  • No contracts
  • Free UK number
  • Unlimited calling
  • Call recording, forwarding, and reporting
  • Call analytics
  • Voicemail transcription
  • Custom greetings
  • Real-time monitoring of your business activities
  • Integration with multiple tools including HubSpot, Zoho, and Slack
  • UK-based customer support
  • Free-trial included

Supplier Rating: 

CircleLoop is a modern, technology-focused VoIP provider based in the UK. Through their in-house development team, they create deeper integrations and smarter features that enhance your business communications. Although they are relatively new, CircleLoop has grown substantially due to their effective, low-cost VoIP service.

Additionally, they offer flexible plans and pricing with ‘Pay-as-you-go’ and ‘Unlimited’ options. Their business integrations with other communications applications also increase your team’s productivity.



VoIP Business Phone Systems


Let’s quickly go over the basics of Voice over Internet Protocol (VoIP) phone systems and how they work with your small business.

In short, VoIP phone systems use Internet connections to transmit your voice signal, as opposed to traditional landlines. They do this at a lower overall cost, which makes them extremely attractive if you’re looking to give yourself an edge over competitors.

So what happens next?

These voice signals are digitally encoded, transmitted through an Internet connection, and then decoded at the receiver’s end where they are able to hear you. What this means is that you can make and receive long distance calls at a cheaper cost, anywhere and from any device.

Now that we have the technical stuff sorted, let’s focus on what VoIP can do for you.

Simply put, VoIP phone systems give you the same features of a traditional PBX phone system, but at a lower cost, higher quality, and added capabilities! As they are hosted over the Internet, they allow for more features such as unlimited calling and call recording.

Once you make the switch to VoIP, it won’t take long for you to see an improvement in business communication, workflow, and customer experience.

This is vital for businesses that are looking to make a mark with a cost-effective communication solution.

And here’s the kicker.

VoIP phone systems offer business owners like yourself a high level of flexibility with interconnectivity when it comes to customising your solution.

They can accommodate employees who work remotely or those that are constantly on the move, while still maintaining clear channels of communication. This way, you never have to miss out on an important business call.

In general, VoIP phone systems can transfer all of their data, including the phone number, between devices. You are no longer limited by the physical proximity of your office phone.


Benefits of VoIP


At this point, I’m sure you are wondering, “What can VoIP phone systems do for my business?”

Firstly, VoIP business phone systems are much lower cost than traditional landlines and PBX systems. You only need to pay a fixed monthly fee per user starting at around £4 per user/month. Plus, you won’t encounter any hidden costs such as long-distance calls or additional hardware purchases.

The VoIP provider handles everything for you, from set up and onboarding to software maintenance. What this means is that you can almost immediately begin using your VoIP phone system and receive automatic updates. You will also have more time and freedom to run your business more effectively.

The good news is that VoIP phone systems won’t charge you extra for long-distance calls! You only have to pay for the data used, which compared to the cost of traditional long-distance calls, is overall much cheaper.

VoIP systems are proven to be ideal for businesses with remote workers or that need a high degree of mobility. Besides being able to access your office phone from any device such as your mobile, laptop, or desktop, VoIP systems also offer additional features that make your life a whole lot easier.

For example, voicemail transcription means that they are instantly sent straight to your inbox, where you can easily access them and keep on top of business.

As a result, you’ll improve relationships with your customers and suppliers who will find that communication is an issue of the past!

Generally speaking, VoIP systems increase efficiency within your business. They provide unique collaboration features such as multi-way calling, video conferencing, and CRM integrations with applications such as Salesforce and Dropbox.

What does this all mean for you?

Your business presents a higher level of professionalism and accessibility to clients, as well as suppliers. You are also able to collaborate and communicate more effectively with your employees, giving your workflow more fluidity and flexibility.

Plus, the fact that VoIP is essentially a software means that setting up and running the system is incredibly smooth. You should be able to use your VoIP phone system instantly, and your provider can fix any software issues relatively quickly.


VoIP Features


In order to use a VoIP business phone system, you typically purchase or lease VoIP-enabled phones such as IP or SIP phones. These “plug-and-play” phones are easy to set up and don’t require professional servicing. As an up-and-coming small business, you’ll love this because it means you don’t have to wait long before getting being able to your business again.

VoIP phone systems are ideal for practically every type of business, not just those with remote employees. Whether you are a small or large business, VoIP services streamline communication within your company and between customers. There’s no denying that VoIP is a better overall phone system with greater benefits than traditional PBX.

In general, VoIP-enabled phones will have graphical LCD screens with advanced features that support video conferencing, programmable keys, and data encryption among other services.

Here are basic features you can expect to find in VoIP software and phones:

  • Unlimited calling
  • Call routing and forwarding
  • Call recording
  • Voicemail
  • Voicemail transcriptions
  • Unified Communications
  • International Ccalling
  • Toll-free options
  • SMS messaging
  • Video conferencing
  • Custom hold and dial music
  • Speed dial
  • HD Voice
  • Click-to-Call for customers to call you directly from your website
  • Auto Attendant (virtual receptionist and directory)

Increasingly, VoIP phone systems offer Unified Communications or UC.

Unified Communications is a feature that integrates your communication channels onto a single platform, which makes it more manageable and gives you more control over everything. UC covers services such as instant messaging, voice telephony, video conferencing, and data sharing.

An interesting feature of some VoIP phone systems is call parking. As opposed to putting an incoming call on hold, reaching out to the intended employee, getting back on the call and transferring it to that employee, call parking allows you to ‘park’ the call, get in touch with the intended employee, who then dials the ‘parked’ extension to speak directly with the caller.

All in all, call parking makes your communication a lot more efficient!

Another popular VoIP feature is hot desking. This is when all the data and features from one VoIP-enabled phone, is seamlessly transferred to another, including the telephone number, voicemails, and caller ID. What this means is you have greater mobility to switch between phones depending on your convenience and needs.

These features differ depending on your business needs as well as your provider.

Before you make any purchases, make sure to check that your VoIP solution offers everything your business needs to run smoothly. There’s no point paying extra for features you don’t need, or missing out on ones that will benefit your business.


Types of VoIP


One important task you need to do is familiarise yourself with the different types of VoIP business phone systems.

Because you definitely want to choose the best and most suitable system for your business.

Although the VoIP technology remains the same, the differences lie in the deliverance and hosting location of the VoIP system about your business.

Generally, VoIP systems are cloud-based and offer simple, low fees, as well as a scalable service that grows with your business. They are a better option than traditional phone systems, especially if you are looking to improve communication and lower costs.


Software VoIP System


These are the simplest types of VoIP systems. They are a software application installed on your computer, such as Skype, which enables you to make voice and video calls through the application.

Software VoIP Systems are flexible and low-maintenance, as they can be used on any device that can support it.

This is a good option if you are a freelancer or a small business with employees that work remotely and only require basic communication.


Self-Hosted VoIP System


As I’m sure you’ve guessed, self-hosted VoIP systems give you the most control over your communication solution. You are in charge of administration, installation, setting up, as well as call delivery.

Although you have more independence to manage your communication, keep in mind that self-hosted VoIP systems also require you to have an able IT team to handle repairs and maintained properly.

On the upside, you won’t be subject to certain service fees that a provider typically charges. However, you’ll need to make up for that with a capable IT team that has the right skills and equipment.

Self-hosted VoIP systems are suitable for large companies that possess the resources to handle the efforts involved in the upkeep of a complex phone system.


Hosted VoIP System


On the other end, hosted VoIP systems mean that your provider handles the installation and call delivery by hosting the servers at a different location. This means that you get to use the full features of your VoIP phone system without worrying about its maintenance.

Your VoIP services are still delivered through an Internet connection, but the system is simply hosted elsewhere. As you’ve probably guessed, this is the opposite of self-hosted VoIP systems where you host your servers on-site.

So, your provider handles everything from software and hardware repairs to general maintenance and upkeep.

It’s not hard to see why hosted VoIP systems are such a popular choice for small businesses! You get more time to focus on your business, while still keeping your costs low.

Although hosted VoIP systems involve more costs than self-hosted VoIP systems, you’ll find that it is an overall more cost-effective communication solution. This is because you won’t need to waste time and resources handling the upkeep of your phone system.

Well done, you’re almost there!

Keep on reading for a quick summary of things to keep in mind before making a big decision.


What You Need to Know


So what does it come down to?

By now you know the benefits of VoIP phone systems, how they work, and the top providers in the UK. You’re just about ready to start your journey to finding the ideal VoIP provider and communication solution.

But before you go, here’s what you need to keep in mind:

  • How well does the VoIP solution integrate with your other applications such as Salesforce, Google, and Dropbox?
  • Is your VoIP solution flexible? Mobile? Scalable?
  • Does your Internet connection and bandwidth have the capability to support your chosen VoIP solution?
  • Is your VoIP solution cost-effective?
  • What additional hardware will you need?
  • What are the total costs involved?
  • Are there long-term contracts?
  • Does your provider have excellent and 24/7 customer support?

Now that you have read through this guide to VoIP providers in the UK, you can now go forth and select the best communication solution for your business.

Don’t forget to use the above checklist to make sure you’ve covered all the bases.

Good luck, and let us know how it goes!


Filwood Green Business Park
1 Filwood Park Lane

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