Dojo (formerly Paymentsense) is one of the UK’s largest card machine providers in 2026, processing payments for restaurants, cafes, retail shops, and service businesses. It’s built for established businesses that want fast payouts and reliable hardware – not for startups or micro-businesses looking for the cheapest possible rate.
We cover the full details in our Paymentsense review, including pricing and real-world feedback.
We rate Dojo 7.0 out of 10. The Fix plan at £39.99/month is genuinely good value for businesses processing £2,000-4,000/month in card payments – it works out cheaper than percentage-based providers at that volume. Next-day payouts including weekends are a standout feature. The main drawback: aggressive sales calls are consistently flagged in reviews, and the £39.99/month minimum puts it behind Square and SumUp for low-volume businesses.
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This review covers Dojo’s pricing plans, card machines, integration options, and real customer feedback – including the sales practices that draw the most criticism.
- Fix Plan at £39.99/month covers up to £3,999 in card turnover at 1.0% effective rate - cheaper than Square (1.75%) and SumUp (1.69%) for businesses processing £2,000-4,000/month on cards
- Next-day payouts including weekends is standard on all plans - one of the few UK providers offering 7-day settlement, improving cash flow versus the 2-3 day industry norm
- 600+ EPOS integrations including Lightspeed, Tevalis, and Epos Now - no lock-in to proprietary software, with Dojo terminals working alongside your existing till system
- 12-month contract required on Fix plan with no month-to-month option available - Dojo covers up to £500 in exit fees from your current provider, offsetting the commitment for switchers
- Persistent cold calling is the most common complaint in Trustpilot reviews - hardware quality and payment processing reliability get strong feedback, but sales tactics frustrate potential customers
What Dojo Offers
Dojo provides card machines, payment processing, and business tools for UK merchants. Three pricing plans (Fix, Flex, Pro) based on annual turnover, with next-day payouts as standard.
Dojo (formerly Paymentsense) offers card machines to UK businesses across three pricing plans – Fix, Flex, and Pro – with monthly costs starting at £39.99 and transaction fees from 1.2 percent per sale. The Fix plan suits businesses processing up to £100,000 annually, providing a Dojo Go portable terminal with 4G connectivity and next-day settlement. Higher-volume businesses benefit from the Flex plan, which offers lower transaction rates that decrease as turnover increases.
The Pro plan provides the lowest rates for businesses processing above £500,000 per year. All plans include free terminal replacement, 24/7 UK-based customer support, and integration with over 50 point-of-sale systems. Dojo processes payments for over 140,000 UK merchants and reports an average transaction processing speed of under five seconds, making it one of the fastest card payment providers on the market.
Dojo rebranded from Paymentsense in 2019 and now operates as one of the UK’s largest payment processors. The company provides card machines with built-in 4G connectivity, a merchant app for transaction management, and integration with over 600 EPOS systems.
The platform accepts all major cards (Visa, Mastercard, American Express), contactless payments, and digital wallets including Apple Pay, Google Pay, and Samsung Pay. Tap to Pay on iPhone is also available at no extra hardware cost.
Dojo’s standout feature is next-day payouts seven days a week, including weekends and bank holidays – something most competitors don’t offer. For cash-flow-sensitive businesses like restaurants and cafes, this alone can justify choosing Dojo.
Card Machines
Three hardware options: Dojo Go (portable, from £79), Dojo Pocket (compact handheld, £15/month), and Dojo Wired (countertop, £20/month). All support contactless and digital wallets.
| Model | Type | Screen | Battery | Cost |
|---|---|---|---|---|
| Dojo Go | Portable | 5.5″ HD touchscreen | ~10 hours / 650 transactions | From £79 (buy) or £20/month (rent) |
| Dojo Pocket | Compact handheld | 4″ touchscreen | ~12 hours / 780 transactions | £15/month (requires Dojo Go first) |
| Dojo Wired | Countertop | 5″ touchscreen + keypad | Mains powered | £20/month |
The Dojo Go is the main product – a portable terminal built on the PAX A920 platform with a built-in receipt printer, Wi-Fi, and 4G backup. It’s IP54 splash-proof and drop-tested to 1.2m. Dojo claims it processes payments 58% faster than the market average.
The Dojo Pocket is a smaller handheld without a printer – designed for table service in restaurants. It’s only available as an add-on after purchasing a Dojo Go. The Dojo Wired is a traditional countertop terminal connected via Ethernet or Wi-Fi.
Compare Dojo’s fees against other providers using our merchant account fee calculator.
All devices support contactless cards and digital wallets. Portable models store up to 100 offline transactions (capped at £45 each) and retry automatically when connectivity returns.
Pricing and Fees
Fix plan: £39.99/month covering up to £3,999 in card turnover, with 1% on the excess. Flex and Pro plans offer custom rates for higher-volume businesses.
| Plan | Best For | Monthly Fee | Transaction Rates | Contract |
|---|---|---|---|---|
| Fix | Under £100K/year turnover | £39.99 | £0 up to £3,999/month; 1% on excess | 12-month price lock |
| Flex | £100K-£1M/year | Custom | Custom (from ~1.4% + 5p consumer in-person) | 30-day rolling or 12-month |
| Pro | £1M+/year | Bespoke | Bespoke | Bespoke |
| Other Fees | Amount |
|---|---|
| Minimum monthly charge | £24.95 |
| Refund fee | 50p |
| Secure transaction fee | 5p per transaction |
| Chargeback | £28 + VAT |
| PCI non-compliance | £15 + VAT/month |
| Service tier (Essential) | Free |
| Service tier (Plus) | £11.99/month per location |
The Fix plan maths: if you process £3,000/month in card payments, you pay £39.99 flat. That works out to 1.33% effective rate – cheaper than Square’s 1.75% and SumUp’s 1.69%. But if you only process £1,000/month, the effective rate jumps to 4.0%, making pay-as-you-go providers far better value.
For Flex plan merchants, published per-card-type rates are: consumer in-person 1.4% + 5p, consumer online 1.9% + 5p, business in-person 1.8% + 5p, business online 2.3% + 5p. Amex rates are custom quoted.
Dojo covers up to £500 in exit fees for Fix plan customers switching from another provider, or up to £3,000 for Flex/Pro – a genuine incentive if you’re locked into a contract elsewhere.
Integrations and Online Payments
Dojo integrates with 600+ EPOS systems (Lightspeed, Tevalis, Epos Now) and offers payment links, virtual terminal, and online checkout – all at card-not-present rates.
EPOS compatibility is one of Dojo’s strongest selling points. Unlike Square which pushes its own POS system, Dojo integrates with over 600 third-party EPOS providers including Lightspeed, Tevalis, and Epos Now. Integration typically takes minutes once Dojo sends credentials to your EPOS provider.
For online payments, Dojo offers payment links (shareable via email, SMS, or messaging apps) and a virtual terminal for phone orders. Card-not-present rates are higher: 1.9% + 5p for consumer cards, 2.3% + 5p for business cards.
Dojo Bookings (£15/month) adds appointment scheduling with payment collection – useful for salons, gyms, and service businesses that take deposits.
Security
Point-to-Point Encryption (P2PE) means card data never touches your systems. PCI DSS compliance is simplified – no separate paperwork needed.
Dojo handles PCI compliance through Point-to-Point Encryption (P2PE), which encrypts card data at the terminal and keeps it encrypted until it reaches the payment processor. This eliminates the need for merchants to complete separate PCI SAQ paperwork.
Online payments use 3D Secure authentication, Address Verification Service (AVS), and CVV checks. Payment links include built-in fraud detection. All hardware has 99.99% claimed uptime with automatic 4G failover if Wi-Fi drops.
Customer Experience
Dojo scores well for hardware quality and easy setup. The biggest complaints: aggressive sales calls and inconsistent after-sales support when things go wrong.
Customer reviews follow a consistent pattern. The hardware, setup process, and day-to-day payment processing get strong positive feedback. Merchants describe the terminals as reliable, fast, and easy to use from day one. The Dojo app gets good marks for basic transaction management.
The problems emerge in two areas. First, sales tactics: multiple reviewers report persistent cold calling, with some receiving several calls a day after declining – including one merchant who received three calls on Christmas Eve. Second, after-sales support: while routine queries are handled well, complex issues can drag on for weeks with minimal communication.
UK-based support is available 7 days a week (8am-11pm for tech support), with remote device access for troubleshooting. The Plus service tier (£11.99/month) adds analytics, pre-authorisation, bill-splitting, custom tipping, and multi-user access.
Pros and Cons
Dojo is best for established businesses processing £2,000-4,000+/month that want fast payouts and reliable hardware. Not suited for low-volume or startup businesses.
Dojo vs Alternatives
Dojo competes with Square and SumUp on simplicity but costs more at low volumes. At £3,000+/month turnover, the Fix plan is better value than pay-as-you-go providers.
| Provider | Best For | In-Person Rate | Monthly Fee | Key Difference |
|---|---|---|---|---|
| Dojo | Established hospitality/retail | Fix: £39.99/mo all-in | £39.99 | Next-day payouts inc. weekends, 600+ EPOS |
| Square | All-in-one POS | 1.75% | £0 | Free reader, integrated POS software |
| SumUp | Low-volume / startups | 1.69% | £0 | Lowest PAYG rate, no commitment |
| takepayments | Tailored rates | Custom quoted | From £12.50 | No minimum term, custom pricing |
| Worldpay | High-volume merchants | Custom quoted | From £9.95 | Widest payment method range |
The crossover point is roughly £2,300/month in card turnover. Below that, SumUp at 1.69% with no monthly fee is cheaper. Above that, Dojo’s Fix plan starts to save money – and at £3,999/month, the effective rate drops to 1.0%. For businesses processing less than £1,500/month, see our cheapest card machines guide.
Our Verdict
We rate Dojo 7.0/10 – a strong choice for established UK businesses processing £2,000+/month that value next-day payouts and EPOS flexibility. Not cost-effective for low-volume merchants.
Strong hardware, next-day weekend payouts, and 600+ EPOS integrations. Fix plan is competitive above £2,000/month turnover. Sales tactics and inconsistent after-sales support are the main drawbacks.
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Dojo gets the fundamentals right for its target market: reliable hardware, fast payouts (including weekends), and broad EPOS compatibility. The Fix plan at £39.99/month is genuinely competitive for businesses processing £2,000-4,000/month in card payments, working out cheaper than Square or SumUp at those volumes.
The sales tactics are a real problem. Persistent cold calling and pushy behaviour are the most common complaints – and they’re consistent enough across reviews to be a pattern, not isolated incidents. After-sales support is also mixed, with some complex issues taking weeks to resolve.
If you process enough volume to justify the £39.99/month and want next-day weekend payouts, Dojo is worth considering – especially with the 30-day trial. For lower volumes, Square or SumUp are better fits. For a full comparison, see our best card machines guide or compare payment processing costs.
