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Best 9 Office Telephone Headsets 2018


Office Telephone Headsets

So you’re in search of the perfect office telephone with a headset to go with it.

But how do you choose?

There are so many brands, models, features – it feels as if it’s almost impossible to make an informed decision.

Especially since you need to mix and match telephone and headset while keeping everything compatible.

This article will aid you in finding the perfect headsets and compatible telephones for your office.

Many business owners don’t think about the impact of the telephones they choose and go for the cheapest option.

But with this guide, this will not be a pitfall for you, as the telephones and headsets you use will make a significant impact on the service you provide to customers.

Well chosen headsets can also impact your agents’ performance, and quality phones will mean fewer replacements.

This comprehensive guide will cover:

Factors to consider

There are a few things to consider and the question before delving in to search for the right office telephones and headsets for your business.

  • Cost -what is your total budget?
  • A number of agents – how many phones will you need?
  • Call rates – how much time will your agents spend on calls?
  • Will you be using an IP phone system or traditional phone lines?
  • Who is your telephony system supplier?
  • What are you using the office telephones for?
    • Inbound
    • Outbound
    • Marketing
    • Customer service
  • Features that you need, and even elements you might grow to need in the future
  • Training – Will agents have the technical skills to use your phone system? Or will they need training?
  • Maintenance – do you have the in-house expertise or would a service contract be the best option?

The best telephone headset pairings

Today’s telephone systems provide you with a better way to connect – with mobility, conferencing, email, and messaging.

Bringing all of these tools together means increased productivity.

We will present the telephone and headset options together because it is essential that you have fully integrable products.

Best phone and headset pairings for small businesses.

Scalable entry-level option: Avaya 9641G IP Phone and Plantronics Blackwire C725

Avaya’s 9641G IP phone is great if your budget is tight, but you still want a quality phone with plenty of features.

The compatible Plantronics headset is both comfortable and delivers high-quality audio so that you can use it all day.

The reason the Avaya’s 9641G IP phone is #1 on our list for entry-level office telephones is due to its scalability.

If your business grows, you won’t have to invest in a brand new office phone system, as you can connect up to 1000 Avaya 9641G phones into your system.

Product

Avaya 9641G IP Phone

Plantronics Blackwire C725

Photo Avaya 9641G IP PhonePlantronics Blackwire C725
Features
  • large colour touchscreen
  • VOIP/SIP trunking
  • voicemail
  • bluetooth
  • HD audio quality
  • Avaya Aura® Conferencing
  • a wide range of languages available
  • two earpiece headset for better audio in noisy environments
  • active noise cancelling
  • padded headphones and band
  • smart sensor answers a call just by putting on the headset
  • excellent sound quality through both headphones and microphone
  • inline control on cord
  • music and multimedia
Price£120 – £140£105 – £130

Entry level option: Polycom VVX 301 and Plantronics Encore Pro 710

The Polycom VVX 301 is a powerful entry-level office telephone which will suit you well if you are receiving a  low to a moderate volume of calls.

It will work with your existing network without you needing to upgrade your call control platform.

This expendable media phone is a cost-effective solution to any entry-level business due to their simple set up, ease of use, and management.

The Polycom VVX 300 series also allows you to utilise third-party Web-based UC and productivity applications.

Product

Polycom VVX 301

Plantronics Encore Pro 710

Photo Polycom VVX 301 Plantronics Encore Pro 710
Features
  • HD quality sound with echo cancellation and background noise suppression
  • greyscale screen
  • Six programmable direct dial keys
  • SIP Protocol Support
  • Two-port Ethernet switch
  • supports multiple languages
  • lightweight, slim design with an adjustable band
  • comfortable leatherette earpiece
  • noise cancelling technology
  • Soundguard technology limits sound to 118d BA
  • durable cable
Price£97-£137£103- £148

Budget-conscious option: Grandsteam GXP 1625 and Streamline ProV Wired Headset

This pair is the perfect option if you are budget conscious.

With the Grandstream GPX 1625you might be sold on price already, but there is more to love.

The Grandstream GPX 1625 is a reliable IP phone, and it is is also easy to use.

It will likely have all you need if you are running a small business. Combined with this quality entry level Streamline ProV headset, your team will be good to go.

ProductGrandsteam GXP 1625Streamline ProV Wired Headset
PhotoGrandsteam GXP 1625 Streamline ProV Wired Headset
Features
  • can connect to two different lines
  • shows the last two calls
  • 10/100 Mbps Ethernet ports
  • 3-way conferencing
  • HD audio through headset or speakerphone
  • 2 or 3 layer Quality of service
  • multiple languages
  • simple noise cancelling technology on both headphones and microphone
  • great sounds quality
  • comes in one and two ear versions
  • suitable for light all-day use
Price£34 – £39£59-76

Best phone and headset pairings for medium-sized businesses

Best easy to use option: Polycom VVX 401 and Jabra Pro 920

The Polycom VVX 401 with a Jabra Pro headset will be a great addition to any medium-sized business.

This powerful media phone can be easily integrated with third-party UC and productivity applications.

It is easy to use, so will be a breeze for you and your agents to navigate.

And with the Jabra Pro 920 headset, you will be freed from your desk, with excellent sound quality, wherever you are in your office.

This combo does it all, as well as being able to make calls; you can access a whole range of web applications.

Here are some of the clever things you can do with this setup:

  • View and manage Microsoft Exchange Calendars
  • Receive meeting reminders and alerts
  • Access the corporate directory from your phone display
  • Use Instant messaging from your phone display
  • Extend your computer’s desktop to include the phone Series screen so you can use your mouse and keyboard
ProductPolycom VVX 401Jabra Pro 920
Photo Polycom VVX 401 Jabra Pro 920
Features
  • Brings together all your communications channels (Unified Communications)
  • HD voice
  • colour screen
  • hearing aid compatible
  • build in web applications
  • USB port and two-port Gigabit Ethernet switch
  • SIP and QoS support
  • supports multiple languages
  • Eliminates background noise and echo and protects against sudden high peaks in volume
  • Wireless up to 90 meters
  • Noise-cancelling microphone reduces unwanted background noise
Price£129-199£90-£130

Best scalable option: Grandstream GS-GXP2170 and Sennheiser DW Series

The Grandstream GS-GXP2170 is the best Mid-Enterprise level phone out there.

This means that it could be the perfect fit for your mid-level business, as you will not have to replace your entire telephone system as your business grows.  

This surprisingly affordable phone also supports Gigabit speeds, and 32 virtual BLF/speed-dial keys making it ideal for your busy agents.

Combined with the high-tech Sennheiser headsets, your team will be ready to make sales and support customers all day.

Product Grandstream GS-GXP2170Sennheiser DW Series
PhotoGrandstream GS-GXP2170 Sennheiser DW Series
Features
  • colour screen
  • Eight dual-colour direct dial keys
  • HD audio
  • build in Bluetooth
  • TLS and SRTP security encryption
  • 4-way audio conferencing
  • supports multiple languages
  • noise-cancelling microphone which filters out background noise
  • Built-in call handling makes it simple to answer/end, mute or control volume while moving around the office
  • FlexFit™ wearing style system offers the choice between a headband, ear hook or neckband
  • wireless calling up to 180m from your desk
  • a range of options at different price points depending on your requirements
Price£86- 105£304- £360

Advanced opportunity for mid-sized businesses: Yealink SIP-T48G Gbit and Sennheiser MB Pro

The Yealink SIP-T48G comes with a large Optima HD technology touch panel that allows you to switch between screens and apps seamlessly and provides you with a rich visual experience.

It also supports Gigabit Ethernet to facilitate rapid call handling.

The phone itself comes with a headset, but to make the most of the Bluetooth headset functionality, you can add the Sennheiser MB Pro to complete your system.

ProductYealink SIP-T48G GbitSennheiser MB Pro
PhotoYealink SIP-T48G Gbit Sennheiser MB Pro
Features
  • HD voice
  • Dual-port Gigabit Ethernet
  • large colour touch screen with backlight
  • Supports a Bluetooth headset
  • Up to 16 SIP accounts
  • Wall mountable
  • One-touch speed dial, hotline
  • Call forward, call waiting, call transfer
  • Three-way conferencing
  • Phonebook with up to 1000 entries
  • 29 one-touch DSS keys
  • Visual voicemail
  • high-quality materials make the headset durable and comfortable to wear all day
  • switch between two Bluetooth enabled devices (e.g. your desk phone and mobile)
  • optimises sound for both communications and multimedia/music purposes
  • Ultra-noise microphone filters out background noise for perfect speech transmission in busy and noisy environments
  • 25m range
  • answer calls just by picking up the headset from its stand
  • choose between single or two ear options
Price£165-£170£80-£90

Best phone and headset pairings for large businesses

Advanced Executive level option: Digium D80 Switchvox and Jabra Pro 9400

This revolutionary executive level office phone from Digium doesn’t have any keys; instead, it has a giant touchscreen, just like a mobile phone.

Despite looking a bit “techie”, Digium has made sure this phone is easy to use.

It also provides touchscreen access to advanced phone applications.

Combined with a Jabra Pro 9400 series headset, you will have visual access to everything; even your headset will have its little touchscreen.

ProductDigium D80 SwitchvoxJabra Pro 9400
PhotoDigium D80 Switchvox Jabra Pro 9400
Features
  • SIP/VoIP Support
  • 100 rapid dial/busy lamp field entries
  • dual 10/100/1000 Mbps Gigabit network ports
  • visual voicemail
  • bluetooth
  • Transfer function with a simple step-by-step process
  • requires an Asterisk or Switchvox PBX server
  • 150m range and up to 10 hours battery life gives you real freedom
  • connects to multiple phones with Bluetooth (e.g. your desk phone  and mobile)
  • touchscreen option so you can adjust your settings and connections from your headset stand
  • outstanding sound quality
  • single and two ear options
Price£290£235-£260

Best videoconferencing option: Yealink SIP VP-T49G and Plantronics CS540

Hailing as an Executive level revolutionary video collaboration IP phone, the Yealink SIP VP-T49G (what a mouthful!) is pricey, but worth it.

Featuring an 8-inch touchscreen, and Full-HD 1080p30 camera for video calling, this phone is less of a phone, and more of a computer.

Combine this with high quality, comfortable headsets like the Plantronics CS540 and communications will be a dream.

ProductYealink SIP VP-T49GPlantronics CS540
PhotoYealink SIP VP-T49G Plantronics CS540
Features
  • 8-inch touchscreen
  • Full-HD 1080p30 video call
  • Optima HD Voice
  • HDMI port for computer connections
  • 2MGPX Camera with privacy shutter
  • bluetooth 4.0+ for pairing with your headset, mobile or wifi
  • Up to 16 SIP accounts
  • Three-way video conferencing
  • Five-way audio/video mixed conferencing
  • 29 one-touch DSS keys
  • Dual-port Gigabit Ethernet
  • Record calls
  • Transfer Screenshots
  • high-quality audio up to 105m from your desk
  • up to 7 hours talk time per battery charge
  • Optional wideband frequency offers a fuller, more robust call quality
  • Customizable fit allows you to wear the headset over-the-head or in-the-ear. Both styles offer an adjustable fit for ultimate comfort
  • Noise-cancelling microphone cuts out most background noise
  • 64-bit digitally-encrypted signal. Nobody can listen in on your calls
Price£370- £425£131-£220

The best option for customisation: Panasonic KX-UT670 and Plantronics CS540

Panasonic has managed to pack many features into the Panasonic KX-UT670.

Not only does this incredible phone connect to Gmail, but it also supports application development.

This could be the perfect option if you are running a hotel or restaurant as you can develop your interface and applications for the phone.

The Panasonic KX-UT670 is based on open-source software so that you can build on your phone’s existing technology.

The only downside is that this phone doesn’t have Bluetooth.

So it has been paired with a wireless headset combined with an EHS adaptor, so you can still get wireless calling freedom.

ProductPanasonic KX-UT670Plantronics CS540
Photo Panasonic KX-UT670 Plantronics CS540
Features
  • Programmable smart desk phone – up to 6 SIP accounts
  • 7-inch colour touchscreen
  • High-Quality HD Voice
  • Compatible with Asterisk and Broadsoft Broadworks
  • Linux Based Operating System
  • Full duplex speakerphone
  • 3-way conference call support
  • two Gigabit Ethernet ports with support for Power over Ethernet (PoE)
  • Electronic hook switch (Plantronics)
  • USB slot
  • SD card slot
*You will need an EHS adapter to connect your headset and phone*

  • high-quality audio up to 105m from your desk
  • up to 7 hours talk time per battery charge
  • Optional wideband frequency offers a fuller, more robust call quality
  • Customizable fit allows you to wear the headset over-the-head or in-the-ear. Both styles provide an adjustable fit for ultimate comfort
  • Noise-cancelling microphone cuts out most background noise
  • 64-bit digitally-encrypted signal. Nobody can listen in on your calls
Price£492£131-£220

Final Verdict

Choosing a phone can be daunting, which one is right for your business? Should you prioritise adaptability to future growth or focus on affordability and what you need now?

With so many telephone headset pairs available, there is an option here that will meet all of your needs.

As you have seen, there are some very advanced phones available at great prices.

As for headsets, you know that an uncomfortable headset or one with bad sound quality will drive your team crazy.

It is worth investing in good quality headsets if your team are on the phone all day.

If possible try some out before you commit to buying a large number.

Now that you have found a pair that suits your requirements get quotes from a variety of phone suppliers using the quote comparison tool.

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