Yu Energy Review: In-Depth Analysis for UK Businesses

Yu Energy serves only businesses and has been supplying UK companies since 2014. They focus on competitive rates and a personalised approach for businesses of all sizes.

The company has carved out a reputation for bespoke energy solutions rather than those generic, off-the-shelf packages you see everywhere else. It’s a crowded market, but Yu Energy tries to stand out by tailoring services.

Yu Energy holds a 3.7/5 rating on Trustpilot from over 6,300 reviews – a mixed picture. That positions them as a solid alternative for businesses looking to move away from the big traditional suppliers.

They offer gas and electricity across all UK regions. Pricing depends on your location and how much you use.

Their approach is all about dedicated account managers who handle each business relationship. This way, they can actually provide tailored energy solutions instead of just ticking boxes.

Yu Energy targets everyone from small businesses up to big corporations spending over £100,000 a year on energy. They also work with brokers and handle things like new connections and meter installations.

Overview of Yu Energy

Yu Energy operates as a business energy and water supplier in the UK, providing multi-utility services to thousands of companies across different sectors.

Yu Energy operates as a business energy and water supplier in the UK, providing multi-utility services to thousands of companies across different sectors. They promote themselves as a customer-focused provider, with UK-based relationship managers and competitive prices.

Company Background

Bobby Kalar founded Yu Energy, aiming to transform the customer experience in the energy sector. Their headquarters sit at Horizon Place, Mellors Way in Nottingham.

The company has built its reputation around making business utilities simpler for entrepreneurs and business owners. They try to take the hassle out of hunting for energy deals by offering straightforward solutions.

Yu Energy’s business model centres on personal customer service. Dedicated account managers let owners focus on running their companies rather than wrestling with utility contracts.

They now serve a range of businesses, from small manufacturing and retail outlets to major sporting venues. Clients include Trent Bridge Cricket Ground and Bolton Wanderers Football Club.

Key Services Offered

Yu Energy delivers utility solutions for businesses across the UK. Their main offering is business electricity and gas with fixed-price plans that keep things simple.

Core Services:

• Business electricity (100% renewable)
• Gas supply for commercial properties
• Water supply
• Smart meter installations
• Commercial meter installations
• Electric vehicle charge points

They make a point of offering 100% green, renewable electricity. All the electricity they supply comes from renewable sources, which is great for businesses wanting to cut their carbon footprint.

Their multi-utility approach means businesses can manage all their utilities with one supplier. This makes billing and account management less of a headache.

Position in the UK Energy Market

Yu Energy is a smaller player in the UK energy market, focusing on business customers only. They don’t deal with domestic supply.

Market Position:

• #31 of 32 electric utility companies
• #39 of 41 energy equipment and solutions providers
• #39 of 39 energy suppliers
• #15 of 16 water utility companies

Despite these rankings, customer reviews tend to sit in the 4 to 5-star range. Yu Energy focuses on personalised service instead of trying to outscale the big providers.

Their sweet spot is small to medium businesses that want reliable utilities and dedicated support. UK-based relationship managers and straightforward pricing help them compete in a market dominated by giants.

Business Energy Solutions

Yu Energy supplies business utilities – gas, electricity, and water – exclusively for commercial customers.

Yu Energy supplies business utilities – gas, electricity, and water – exclusively for commercial customers. They offer flexible pricing and multi-utility packages for businesses of any size.

Business Electricity and Gas

Yu Energy supplies gas and electricity to businesses across the UK. They offer both fixed and partly-fixed pricing plans, sticking to commercial customers only.

Businesses can pick from different contract types. Fixed-rate plans lock in prices, while partly-fixed options offer some price stability but allow for market changes.

Flex Energy plans are available for bigger businesses with higher usage. These let companies buy energy at wholesale prices instead of paying fixed rates, which can be a smart move if you keep an eye on the market.

They also offer smart meters through their in-house team, Yu Smart. These meters get rid of manual readings and give detailed usage data, so businesses can spot where they’re wasting energy.

Water Supply Services

Yu Energy acts as a business water supplier alongside their energy offerings. Businesses wanting to consolidate their utilities can get water supply through Yu Energy, no matter the size.

Water services can be bundled with gas and electricity. This setup keeps billing and account management simple.

Multi-Utility Offers

Yu Energy’s multi-utility offers let businesses bundle gas, electricity, and water under one provider. This makes managing utilities and bills much easier.

Multi-fuel plans keep everything with one supplier and one point of contact. Businesses can manage all their utilities in one place.

The supplier tailors plans to individual business needs. Whether you need all three utilities or just a couple, Yu Energy can put together a package.

Bundling services has its perks: single billing, one customer service contact, and unified account management. That’s less admin and fewer headaches.

Green and Renewable Energy Options

Yu Energy stands out as a green energy supplier with 100% renewable electricity backed by REGO certificates.

Yu Energy stands out as a green energy supplier with 100% renewable electricity backed by REGO certificates. They also offer carbon-neutral gas through verified offset programmes.

100% Green Energy

Yu Energy delivers 100% green electricity from renewable generators. All business electricity plans come with REGO (Renewable Energy Guarantees of Origin) certificates.

These certificates prove the electricity comes from sources like wind, solar, and hydro. With REGO backing, businesses can report zero carbon emissions for their electricity usage.

Key renewable sources:

• Wind turbines and solar panels
• Geothermal and hydrothermal systems
• Biogases and other sustainable sources

For gas, Yu Energy partners with organisations using the Verified Carbon Standard (VCS) Programme. This offsets emissions from gas consumption through environmental projects.

The carbon offset approach helps businesses cut their environmental impact, even if they can’t eliminate emissions right away.

Renewable Energy Solutions

Yu Energy offers flexible renewable energy plans. Fixed-term contracts are available for 12, 24, or 36 months, all with guaranteed green credentials.

Their renewable electricity plans help businesses meet Corporate Social Responsibility goals. They also support regulatory compliance as 100% green gas becomes more important for UK companies.

Benefits for businesses:

• Better sustainability credentials
• Stable pricing
• Improved brand reputation
• Attracting customers who care about the environment

Pass-through tariffs with renewable options give larger businesses more flexibility. Multi-fuel options combine gas and electricity on one bill, while still meeting green energy standards.

All renewable plans are verified through OFGEM-administered schemes and international standards like Verra.

Plans and Pricing Details

Yu Energy offers fixed price plans for business customers and handles meter installations.

Yu Energy offers fixed price plans for business customers and handles meter installations. Their pricing depends on the type of plan and whether your meter is registered.

Fixed Price Plan Structure

Yu Energy has several fixed price plan options for businesses. The standard fixed price plan gives rate certainty for those who want predictable costs.

They use a transition price plan if you pick a fixed price but your meter isn’t registered yet. Deemed price plans kick in automatically if you move into a premises already supplied by Yu Energy.

Larger businesses can get energy portfolio services, which include dedicated account management and fixed pricing.

Both gas and electricity tariffs are available through these plans. Small businesses and multi-site operations can get competitive prices thanks to Yu Energy’s bespoke approach.

Commercial Meter Installations

Yu Energy manages commercial meter installations as part of their energy services. The meter registration process decides which pricing plan applies at first.

During installation, businesses may be on transition pricing until registration finishes. The company assigns industry experts to larger installations, helping manage technical details.

Multi-site businesses get extra support during installation. Yu Energy coordinates meters across locations for consistent service.

Customer Service Experience

Yu Energy’s customer service gets mixed reviews.

Yu Energy’s customer service gets mixed reviews. Some customers love the personalised attention, while others complain about delays and billing problems.

Personalised Attention and Support

Yu Energy gives business customers UK-based relationship managers. Plenty of clients like having a direct contact.

Some customers highlight positive experiences with specific representatives. For example, one reviewer said their account manager Dean Nadeem handled their gas contract transfer honestly and efficiently.

But personalised attention isn’t always consistent. Not everyone gets the same level of support, and the quality often depends on which representative you end up with.

Clear explanations of services and contracts can vary. Some find their reps professional and patient, while others struggle to get straight answers.

Communication Processes

Yu Energy uses email, phone, and online account management for communication. They reach out regularly about updates and contract changes.

Some customers mention getting multiple review requests before their contract even starts. One person got two emails asking for reviews eight weeks before their contract began.

Response quality really depends on who you talk to. Some find staff helpful and professional, while others complain about poor written communication and unclear billing.

Automated systems handle initial contact, which sometimes leads to generic responses that don’t tackle specific concerns.

Long Wait Times and Response Speed

Long wait times come up often in customer reviews. Many mention delays in getting answers.

Phone wait times vary, but peak hours can mean long holds. Email responses can take several days, especially for complex issues.

Straightforward requests might get sorted quickly, but complicated account issues often need several contacts and take longer to resolve.

Account Management

Yu Energy’s account management system gets mixed feedback. Some like the online portal for tracking usage and payments.

Billing accuracy is a big concern. Several reviewers mention hundreds of pounds in invalid charges due to software glitches. Fixing these errors can take ages.

Account setup can be smooth or a hassle, depending on the case. Some customers have easy transfers, while others hit snags.

The account management software has caused problems for some users. Bad system design leads to incorrect charges and account info errors, which customer service then has to fix manually.

Billing and Account Management

Yu Energy’s billing system has drawn complaints over discrepancies and online account management issues.

Yu Energy’s billing system has drawn complaints over discrepancies and online account management issues. They offer standard billing features like CCL reductions and quarterly statements.

Billing Discrepancies

Yu Energy has had trouble with billing accuracy, according to customer feedback. Some customers have needed to escalate issues to the Energy Ombudsman.

One complaint involved account mismanagement leading to billing errors. The customer turned to the ombudsman for help and eventually received compensation.

Common billing issues:

• Incorrect charges
• Slow responses to billing queries
• Poor communication during disputes

Yu Energy sends quarterly statements to help customers track usage, but the billing system still confuses some business clients.

CCL Reductions and VAT

Yu Energy processes Climate Change Levy (CCL) reductions for businesses that qualify. This helps eligible companies cut their energy tax bill.

Business customers can also get reduced VAT rates on their energy bills. The standard VAT rate applies to most, but some sectors qualify for a lower rate.

Key tax points:

• CCL applies to business energy use
• VAT rates change based on business type
• Qualifying businesses can claim CCL exemptions

Yu Energy applies these reductions automatically if you’re eligible. Still, it’s worth double-checking your bills to make sure CCL and VAT are calculated correctly.

Managing Energy Accounts

Yu Energy has a My Account portal for businesses to manage their accounts online. You can process payments and update account details there.

Despite the digital tools, some reviewers say the online system needs work. Users have reported trouble navigating the platform.

Portal features:

• Payment processing
• Account updates
• 24/7 support access
• Meter reading submissions

Yu Energy provides quarterly statements and twice-yearly direct debit reviews. They try to keep account balances at zero on anniversary dates with regular payment adjustments.

Direct debit payments show up as “Yü Energy Retail Ltd” on bank statements. Customers can get help through the company’s support centre for any account issues.

Technology and Additional Solutions

Yu Energy offers a range of technology solutions alongside their core energy supply.

Yu Energy offers a range of technology solutions alongside their core energy supply. These include smart meter installations, EV charging infrastructure, and other energy equipment.

They’ve invested heavily in their smart metering business and have expanded their technology offerings for commercial customers.

Smart Meters and Monitoring

Yü Energy runs a smart meter business called Yü Smart. They built this division from scratch to handle smart meter installations for their commercial clients.

Smart meters from Yü Energy let businesses see their energy use in real-time. Companies can spot patterns and figure out where they’re wasting energy.

Some customers have complained about smart meter readings. There are reviews online describing unexpectedly high bills – sometimes thousands of pounds – soon after installation.

Electric Vehicle Charge Points

Yü Energy supplies electric vehicle charging solutions for businesses. These charge points help companies support employees who drive electric vehicles and get ready for the shift to electric transport.

You can install the charging infrastructure at offices or commercial properties. Businesses sometimes offer charging as a perk for staff or open it up to the public.

For offices aiming to cut their environmental impact, EV charge points are a solid move. Office energy use already adds up, and encouraging electric vehicles helps with sustainability targets.

Energy Equipment and Solutions

Yü Energy also offers a range of energy equipment and solutions for commercial customers. These services work alongside their main gas, electricity, and water supply options.

They provide equipment that helps businesses get a grip on energy consumption. You’ll find monitoring systems and management tools built for commercial properties.

Yü Energy puts effort into scalable technology solutions that grow with their customers. They see these extra services as a way to boost revenue while giving more value to their clients.

Their tech offerings pair with their supply contracts. This setup lets businesses manage different parts of their energy needs through one provider.

Tom Reynolds

Business Energy Specialist

Tom focuses on commercial energy, renewable adoption, and sustainability strategy for SMEs. His background with UK energy suppliers helps businesses cut costs while meeting carbon targets.

Reviewed by

Laura Bennet

Home Energy & Sustainability Editor