Yorkshire Gas & Power Review: Pricing & Feedback

YGP (formerly Yorkshire Gas and Power) has been serving commercial businesses across the UK since 2009. The company rebranded from Yorkshire Gas and Power to YGP, with their website now at ygp.co.uk. They position themselves as an alternative to traditional energy suppliers.

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The company focuses on transparent billing and competitive pricing for business customers. Still, its reputation amongst consumers feels a bit mixed.

YGP holds a 3.8/5 rating on Trustpilot from over 3,400 reviews – a mixed picture. Some sources suggest a limited online presence with only a handful of Google reviews. It’s worth checking multiple sources before making up your mind.

Understanding what YGP offers, from their pricing structure to customer service quality, is essential for businesses considering a switch. Their out-of-contract rates include a £4.99 daily standing charge for both gas and electricity.

Unit rates sit at 7.50p per kWh for gas and 27.50p per kWh for electricity.

Overview of YGP

YGP operates as a Leeds-based commercial energy supplier.

YGP operates as a Leeds-based commercial energy supplier. They’ve served businesses across England, Scotland and Wales since 2009.

The company focuses on renewable electricity and gas contracts. Their pricing structures aim to stay competitive.

Company Background and Ownership

YGP trades under the name of E E Solutions Ltd. Their company registration number is 06748590.

They’ve operated as a licensed commercial gas and electricity supplier since 2009. Based in Leeds, the company has shown steady growth and invested in new technology and automated systems.

This lets them streamline processes and, hopefully, improve customer service. They hold proper licensing to operate across England, Scotland, and Wales.

YGP works exclusively with commercial customers, not domestic households. They’ve built their reputation on fixed-term contracts and competitive pricing.

Their business model centres on providing stability through long-term energy agreements.

Market Coverage and Services

Yorkshire Gas and Power supplies commercial gas and electricity throughout England, Scotland and Wales. They specialise in fixed single and dual fuel contracts for business customers.

The company offers bespoke energy packages tailored to individual business needs. Contract options include dual fuel deals that combine both gas and electricity.

Direct Debit discounts can help reduce overall energy costs for commercial customers. This payment method adds savings on top of their standard rates.

YGP delivers competitive pricing through fixed-rate contracts. These agreements give businesses price certainty and protection against market swings.

Energy Supplier Reputation

Customer reviews for YGP look mixed across different platforms. They hold a 3.8/5 Trustpilot rating from over 3,400 reviews.

Other review sites show different numbers, with some showing a 3.3-star rating out of 5 on Google. The limited number of reviews on some platforms makes it tricky to draw a firm conclusion.

YGP positions itself as a renewable energy-focused supplier. Their electricity supply comes from 100% renewable sources, which is well above the UK average of 37.9%.

The company puts a lot of emphasis on customer service. They invest in staff training and technology to improve the customer experience.

Customer Experience and Service Quality

YGP’s customer service results are a bit all over the place.

YGP’s customer service results are a bit all over the place. Some customers praise individual staff members, while others report big billing and communication issues.

The company employs customer experience specialists to handle complex problems. They stay active in engaging with customer feedback.

Customer Service Highlights

Several customers have called out specific YGP staff for great service. Jade Wilson gets a lot of recognition as Business Development Manager.

Customers say she’s quick to respond and goes above and beyond expectations. Partners describe her as efficient with tenders and pricing queries, and they appreciate her relationship-building skills.

Joe also gets positive mentions from commercial customers. People say he provides steady support and guidance, helping achieve good outcomes.

Some customers say the billing team explains things well. One person mentioned their billing problem was “explained well” by the customer service team.

The company responds to positive feedback. Staff like Harry and Lina regularly reply to reviews, acknowledging good service and promising to pass feedback along.

Communication and Responsiveness

Communication quality really varies. Some customers struggle with accent barriers during phone calls, though they still find staff helpful overall.

Email response times are a big concern. Several reviews mention waiting up to a week for replies, or not getting replies at all.

Some customers report being “constantly harassed” by phone calls, texts, and emails about payments. This even happens after they’ve just paid, which points to poor internal communication.

Scammer impersonation remains a problem. Customers get fraudulent calls and emails using the YGP logo, asking for account verification and bank details.

Meter reading communication shows issues, too. Customers send readings with photos, but invoices don’t update from the original (and sometimes incorrect) amounts.

Some describe staff as “rude” and “unprofessional” in emails, especially around billing disputes.

Role of Customer Experience Specialists

YGP employs Customer Experience Specialists to handle complex account issues and complaints. These specialists contact customers when problems need detailed investigation.

The company’s usual response to negative reviews is, “One of our Customer Experience Specialists will be in contact soon to discuss this.” That suggests a structured escalation process.

Customer Experience Specialists handle things like:

• Billing disputes and incorrect charges
• Direct debit problems
• Account setup delays
• Complaint investigations

Response times for specialist contact aren’t clear from customer communications. Some customers say their issues stay unresolved even after promises of specialist intervention.

The specialists work alongside regular customer service staff and account managers like Jade and Joe, who look after commercial relationships.

Billing, Meter Readings, and Payment Methods

YGP lets customers submit meter readings through their portal, by email, or over the phone.

YGP lets customers submit meter readings through their portal, by email, or over the phone. Direct debit is the simplest payment method, but one-off payments are available if needed.

Meter Readings and Billing Accuracy

YGP asks customers to submit regular meter readings to avoid estimated bills. You can send readings by email to their designated address or ring 0113 856 0056 to provide them over the phone.

The customer portal is probably the easiest way to submit readings online. Users need to log in to access this feature.

Smart meter customers get automatic readings. YGP rolls out smart meters as part of the government requirement for all homes and businesses.

Customers with half-hourly, smart meter, or AMR meter supplies can view and download detailed usage data through the portal. This makes tracking energy consumption a bit easier.

Direct Debit Set-Up and Management

Direct debit is YGP’s recommended payment method. The company says it’s the simplest way to pay bills, with on-time payments guaranteed.

Customers can set up direct debit online through the website. This gives peace of mind that payments will process automatically each month.

The customer portal lets users manage their direct debit details. You can view payment history and make changes when needed.

Direct debit removes the risk of missed payments and late fees. It also cuts down on admin for those who prefer automated billing.

Payment Plans and Options

YGP offers direct debit as the main payment method, but there are one-off payment options too. If you can’t use direct debit, you can pick from several alternatives.

The customer portal gives access to different payment options for registered users. One-off payments suit those who want manual control or have temporary cash flow issues.

Their customer services team is available Monday to Friday, 9am to 5pm, excluding bank holidays. They help with payment queries by phone or email.

Business customers get specialist support for payment arrangements. The company works with organisations across England, Scotland, and Wales to find suitable payment solutions.

Tariffs, Pricing and Contracts

YGP offers fixed-rate contracts from 12 to 36 months, aiming for competitive pricing for businesses of all sizes.

YGP offers fixed-rate contracts from 12 to 36 months, aiming for competitive pricing for businesses of all sizes. Their pricing structures are transparent, and they specialise in renewable electricity alongside traditional gas.

Fixed and Variable Tariffs

YGP focuses on fixed-price energy contracts. These lock in rates for 12 to 36 months.

Fixed tariffs protect businesses from market price swings. Once agreed, your unit rates don’t change for the contract’s duration.

The supplier tailors contracts to fit different business types. Small independents get the same attention as big corporations.

YGP offers both single fuel and dual fuel options. You can pick electricity only, gas only, or combined packages.

For companies wanting predictable energy budgets, fixed contracts remove surprise price increases. That stability helps with planning and cash flow.

Standing Charges Explained

Standing charges are part of YGP’s pricing. These daily fees apply no matter how much energy you use.

Most business energy tariffs include standing charges. They cover network maintenance, meter reading, and admin costs.

You’ll see the charges as a separate line on monthly bills. They’re calculated daily and added to your usage charges.

Some businesses go for no standing charge tariff deals, but these usually have higher unit rates.

YGP’s pricing approach aims for clarity, so all fees are explained before you sign anything.

Renewals Team and Contract Extensions

YGP runs a dedicated renewals team for existing customers. This team gets in touch before your contract ends.

The renewals process kicks off about 90 days before expiry. Early engagement gives time for price negotiation and contract comparison.

If you don’t renew, you move to rollover tariffs. These deemed rates are much higher than contracted prices.

YGP’s renewals team offers new pricing based on current market conditions. They can extend contracts or negotiate fresh terms.

Getting in touch with the renewals team early usually secures better rates than letting your contract roll over.

Multi-Site and Out-of-Contract Rates

YGP works with multi-site businesses across England, Scotland, and Wales. Portfolio management makes billing simpler for companies with several locations.

Multi-site contracts often get better unit rates thanks to volume discounts. Consolidated billing cuts down on admin for finance teams.

Out-of-contract rates kick in when fixed agreements expire without renewal. These deemed tariffs carry premium pricing compared to negotiated contracts.

Business energy costs can jump a lot on rollover tariffs. YGP recommends securing new agreements before contracts expire.

Their competitive rates don’t look so good once you’re on default pricing.

Handling Complaints and Dispute Resolution

YGP follows a structured four-step complaints process.

YGP follows a structured four-step complaints process. Dedicated customer service advisors are available Monday to Friday.

Customers can escalate unresolved issues to the Energy Ombudsman after eight weeks or if they get a deadlock letter.

Complaints Team Procedures

YGP assigns experienced customer service advisors to handle complaints during business hours, 9am to 5pm, Monday to Friday. Each customer gets a dedicated advisor for their specific complaint.

The complaints team aims to resolve issues quickly. If they can’t fix it straight away, they give clear timescales and regular updates.

Step 1: Initial complaint investigation by your assigned advisor
Step 2: Escalation to Head of Customer Services if it’s still unresolved

You can contact the Head of Customer Services directly:

• Email: [email protected]
• Address: Yorkshire Gas and Power, 4305 Park Approach, Thorpe Park, Leeds, LS15 8GB

If there’s no solution, YGP may issue a final position letter. This deadlock letter lets customers escalate their complaint to external bodies.

Energy Ombudsman and External Escalations

The Energy Ombudsman offers free, impartial dispute resolution for qualifying business customers after eight weeks or when you receive a deadlock letter. They step in when agreements can’t be reached between consumers and suppliers.

Micro Business eligibility:

• Uses less than 100,000 kWh electricity yearly
• Uses less than 293,000 kWh gas yearly
• Has fewer than 10 employees with annual turnover under £2 million

Small Business eligibility:

• Uses less than 200,000 kWh electricity yearly
• Uses less than 500,000 kWh gas yearly
• Has fewer than 50 employees with turnover under £6.5 million

Energy Ombudsman contact details:

• Email: [email protected]
• Phone: 0330 440 1624
• Address: Energy Ombudsman, PO Box 966, Warrington, WA4 9DF

Customer Rights During Disputes

Customers have rights throughout the complaint process under current energy regulations. Citizens Advice offers free, independent energy advice for billing issues, meter problems, and payment difficulties.

England and Wales customers can get help at:

• Website: citizensadvice.org.uk/energy
• Phone: 0808 223 1133 (free calls)

Scottish customers have extra support options:

• Citizens Advice Scotland: cas.org.uk
• Advice Direct Scotland: 0808 196 8660 or energyadvice.scot

Both groups can refer customers to the Extra Help Unit Service for specialist support. Business Debtline gives free advice to small businesses with financial difficulties at businessdebtline.org or 0800 197 6026.

Customers keep the right to independent review throughout the process. Complaints handling standards aim to make sure proper procedures are followed and timescales are met.

Common Issues and Critical Feedback

YGP customers report significant problems with estimated billing that often overcharges by hundreds of pounds monthly.

YGP customers report significant problems with estimated billing that often overcharges by hundreds of pounds monthly. Many customers also face aggressive collection tactics and persistent harassment through multiple communication channels.

Estimated Billing and Overcharges

YGP customers often complain about excessive estimated billing that puts real pressure on their finances. One customer said their bills were overestimated by £200 per month, which forced them into unaffordable payment plans.

The company struggles to get accurate meter readings. Even when customers send in actual readings with photos, the invoices stick to those high estimates.

Billing correction delays are a big issue. Some people wait months for amended bills after providing all the right information, including:

• Correct meter readings
• Photo evidence
• Chasing up multiple times
• Confirmation from previous suppliers

Account setup problems make things worse. Some customers wait as long as six months for their accounts to be sorted, so estimated charges just keep stacking up. This can push businesses into debt collection before their accounts are even properly set up.

Incorrect estimates don’t just affect monthly payments. They can cause payment plans to fail and direct debits to bounce when the bank refuses those inflated amounts.

Harassment and Debt Collection Concerns

YGP customers say they face aggressive collection tactics even after making payments. The company contacts people through several channels at once, which feels overwhelming.

Harassment patterns include constant phone calls, texts, and emails demanding payment. This happens even if customers are on payment plans or have just cleared their account.

There’s particular concern for vulnerable customers. One person with a prolapsed disc, out of work but keeping up with payments, still got disconnection threats. They told the company about their medical situation and confirmed they’d pay by the end of the month, but the pressure didn’t stop.

The company sometimes sends unenclosed threatening letters via agents, which can embarrass people publicly. This happens even when customers have a payment plan and a good payment record.

Internal communication failures make things worse. Different teams don’t seem to share information about payments, readings, or customer issues, so the harassment continues even after things are sorted.

Scams, Fake Reviews and Security

YGP has had security breaches that put customer data at risk. Several customers have received scam calls and emails using the YGP logo, asking for account details and bank info.

Scammers:

• Use names and business details
• Ask for login details
• Request bank verification
• Pretend to be YGP staff

The company’s response to these security issues doesn’t reassure customers. People say YGP hasn’t explained how they’ll fix data leaks or stop them happening again.

Customer data protection seems weak. Some customers say their details were leaked to third parties, leading to more marketing calls and privacy worries.

A few customers also question how YGP manages its reviews. The similar responses and handling of negative feedback make people suspicious about whether reviews are genuine.

Miscommunication and Unresolved Queries

YGP shows poor communication across the board. Emails can take up to a week for a reply, and sometimes there’s no response at all.

Technical support is another problem. Faulty meters often go unrepaired for weeks, and replacement appointments can be two months away even if reported earlier.

Account management issues never seem to end. The company doesn’t explain fees clearly, especially start-up costs, and staff can come across as rude or unprofessional in emails.

Language barriers sometimes get in the way. Some reps are praised for being helpful, but others are hard to understand, which makes support calls frustrating for business energy customers.

The complaints process doesn’t seem to work. Customers say the company ignores their concerns and doesn’t follow proper procedures, so problems just drag on.

Technical Support, Faults and Meter Problems

YGP customers get mixed results when dealing with faulty meters and technical issues.

YGP customers get mixed results when dealing with faulty meters and technical issues. Some wait up to two months for a meter replacement.

Faulty Meter Resolutions

YGP doesn’t resolve meter faults quickly. One customer had a faulty meter that gave no readings, but the next available replacement slot was two months away.

This happened even though they’d reported the issue a month earlier. Waiting this long can really mess up a customer’s bills.

When meters won’t send readings, the company just estimates usage. That usually means overestimated bills that people can’t pay.

Customers with faulty smart meters face extra hassle. If the meter won’t talk to YGP’s system, there’s no way to get accurate bills unless customers send manual readings.

The company’s approach to meter replacements doesn’t seem fast enough for urgent problems. Customers end up stuck with estimated bills while waiting weeks for repairs.

Support Response Times

YGP’s customer service gets mixed reviews. Email replies can take a week or just never come, according to some complaints.

Phone support is unpredictable. Some people get helpful staff, while others struggle with language barriers or unhelpful answers.

On review sites, the company often uses template replies, promising that “Customer Experience Specialists will be in contact soon.” Customers say this follow-up doesn’t always happen quickly.

Technical support queries seem to get less attention than sales calls. The service team is on 0113 856 0056, but connection times and slow resolutions really frustrate customers.

Complicated technical problems often need several calls to sort out. Poor internal communication means customers have to explain their issues again and again, with little progress.

Tom Reynolds

Business Energy Specialist

Tom focuses on commercial energy, renewable adoption, and sustainability strategy for SMEs. His background with UK energy suppliers helps businesses cut costs while meeting carbon targets.

Reviewed by

Laura Bennet

Home Energy & Sustainability Editor