Regent Gas Review: Services, Contracts & Customer Experience

Regent Gas, a privately owned commercial gas supplier, has served businesses across the UK since 1995. They focus on providing natural gas to small, medium, and large enterprises throughout England, Scotland, and Wales.

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The company offers various contract options and additional services, such as gas connections and metering.

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The company offers various contract options and additional services, such as gas connections and metering. Their business-only approach means they don’t supply residential customers.

Regent Gas features four main contract types: fixed price, fixed price with mid-term review, fixed term deferred gas purchase, and tailored contracts for larger multi-site businesses. Rates start at 4.95p per kWh, with standing charges between £4.35 and £9.85 per day, depending on usage. They provide 100% natural gas and handle site works like new gas connections, meter exchanges, and equipment alterations.

One challenge in evaluating Regent Gas is the lack of customer reviews online. Most review platforms have no data, making it tricky to gauge customer satisfaction.

This review looks at their services, pricing, and contract options to help businesses decide if Regent Gas fits their energy needs.

Overview of Regent Gas

Regent Gas is a privately owned British business gas supplier established in 1995.

Regent Gas is a privately owned British business gas supplier established in 1995. They serve commercial businesses across England, Scotland, and Wales, offering natural gas supply, connection services, and metering.

Company Background

Regent Gas started operations in 1995 as an independent commercial gas supplier. They remain a privately owned British business focused on commercial energy supply.

Ofgem regulates their gas shipping and supply activities. This keeps them in line with industry standards for business energy.

They’ve built relationships with leading energy brokers across the UK. These partnerships help businesses find suitable gas contracts.

Regent Gas positions itself as an alternative to larger energy companies. They emphasise transparency and simplicity in their offerings.

Areas Served

Regent Gas operates throughout England, Scotland, and Wales. They don’t serve Northern Ireland.

The supplier covers both single-site and multi-site businesses. Urban and rural commercial locations fall within their reach.

Their customers come from various sectors, including hotels, leisure centres, manufacturing plants, offices, shops, and warehouses.

They run operations from their London headquarters at Regent House, Kendal Avenue. This central spot supports their nationwide supply.

Regent Gas Business Energy Focus

Regent Gas serves small, medium, and large corporate businesses only. Residential customers aren’t part of their client base.

They offer several contract types: fixed price contracts, mid-term review options, deferred purchase agreements, and tailored solutions for larger businesses.

Each business customer gets a dedicated account manager. This personal approach sets them apart from suppliers with big call centres.

They provide comprehensive energy solutions including gas connections and metering, all through one supplier.

Thousands of business customers across different industries use Regent Gas. They focus on reliability, competitive pricing, and professional customer service.

Gas Supply and Core Services

Regent Gas supplies natural gas to businesses across England, Scotland, and Wales.

Regent Gas supplies natural gas to businesses across England, Scotland, and Wales. They also offer connection and metering solutions.

They handle all site works coordination with local gas transporters. This means businesses get a full gas infrastructure service.

Natural Gas Offering

Regent Gas specialises in commercial gas supply for small, medium, and large corporate businesses. They stick to the commercial sector and don’t branch out into residential supply.

Business customers deal with dedicated account managers, not faceless call centres. This gives a more personal and tailored service.

They offer natural gas solutions for all sorts of business types and consumption levels. Companies can access wholesale business gas prices through Regent’s commercial deals.

Regent Gas organises every part of gas supply delivery. They work with local gas transporters to make sure service runs smoothly from connection to supply management.

Site Works and Gas Connections

Regent Gas manages site works for business gas connections. They coordinate directly with local gas transporters to handle installations.

Their site works include new gas connections and gas pressure adjustments. Businesses can tweak gas pressure to match their needs.

They also offer gas supply increases using existing equipment. This helps businesses expand gas capacity without major new installations.

Equipment alterations and relocations are available too. Businesses can modify gas infrastructure as operations evolve.

Customers can call Regent Gas on 0845 2412700 for site works. Email and online forms are also accepted for service requests.

Metering Services

Business gas meters are a key part of Regent Gas’s services. They provide metering solutions alongside gas supply and connections.

Meter exchange services let businesses upgrade or replace meters. This includes moving to more advanced systems for better monitoring.

Gas meter testing keeps readings accurate and ensures compliance. Regular checks help maintain precise consumption and billing.

Meter disconnection services help businesses moving or closing down. Regent Gas manages safe disconnection through the right channels.

They also handle meter alterations and relocations as part of site projects. This flexibility helps businesses adapt their premises while keeping gas supply steady.

Commercial Gas Contracts and Tariffs

Regent Gas offers four main contract types for businesses.

Regent Gas offers four main contract types for businesses. Each comes with its own pricing and risk profile.

Fixed-rate options, flexible purchasing, and bespoke solutions are all available.

Fixed Price Contracts

Fixed price contracts give complete protection from wholesale gas price changes. Businesses pay the same unit rate throughout the contract.

There’s a single standing charge per meter, covering transportation and metering costs.

Key benefits:

• Predictable monthly bills
• Protection from price hikes
• Easier budgeting
• Stable rates

Fixed price contracts suit businesses wanting cost certainty. They take the stress out of sudden market spikes.

Most fixed price deals last between 12 and 36 months. Small and medium businesses often go for this option to manage cash flow.

Fixed Price with Mid-Term Review

This contract mixes price stability with some flexibility. Businesses get a fixed rate but can benefit if wholesale prices drop.

The mid-term review happens halfway through. If prices fall, Regent Gas may cut the unit rate.

Contract features:

• Fixed rate at the start
• Chance to lower costs mid-contract
• Same standing charges as other fixed deals
• Regular price checks

The review is automatic. Businesses don’t have to ask for it.

This option fits companies wanting protection but not wanting to miss savings. Contract terms usually run from 24 to 36 months.

Fixed Term Deferred Gas Purchase

Deferred purchase contracts split costs into two bits: a management charge plus the actual gas cost.

The gas price stays open during the contract. Regent Gas buys gas gradually, aiming for the best wholesale prices.

How it works:

• Management fee covers admin
• Gas bought in smaller amounts over time
• Possible savings if prices fall
• Higher risk if prices rise

This contract needs active price watching. Costs can move up or down, so businesses need flexible cash flow.

Companies with good market knowledge often choose this. It can lead to savings in falling markets.

Tailored Gas Contracts

Large businesses using over 5,000,000 kWh a year can get bespoke contracts. Regent Gas creates custom deals for these customers.

Tailored options include:

• Variable unit rates
• Flexible standing charges
• Shorter contracts
• Credit-linked payment terms

Multi-site businesses benefit most from tailored deals. The supplier can shape contracts to fit complex needs.

Payment terms depend on credit score. Better credit means better terms.

Standing charges can differ by site. High-usage locations might see daily charges drop.

Contract lengths can be shorter than standard deals. Regent Gas works directly with big users to design the right setup.

Customer Service and Support

Regent Gas runs a traditional business-hours support model.

Regent Gas runs a traditional business-hours support model. They offer several ways to get in touch, but there’s little public info proving how good their customer service really is.

Communication Channels

Customers can reach Regent Gas by phone on 0845 241 2700 during business hours. Email support is at [email protected] for formal issues.

Written correspondence goes to their Complaints Department. They work Monday to Friday, 8:30 AM to 5:00 PM.

This schedule might not suit businesses needing after-hours support. There’s also a contact form on their website, where customers give consent for phone and email follow-up.

Response times:

• Phone: Immediate during business hours
• Email/written: 1-5 working days for acknowledgement
• Complaint resolution: Up to 20 working days

Dedicated Account Managers

There’s no detailed info about dedicated account managers at Regent Gas. Most commercial suppliers assign account managers to bigger customers.

They focus on commercial contracts, so larger businesses likely get more personal service. Still, you’d need to contact Regent Gas to know for sure.

Service levels probably depend on contract size and business needs. They tailor contracts, but details are a bit thin on the ground.

Customer Service Training and Inclusion

Regent Gas doesn’t publish info about customer service training. Their approach to staff development isn’t clear.

No evidence shows autism awareness or inclusion training. Many suppliers now offer this, but Regent Gas hasn’t shared details.

They claim to “strive to maintain high levels of customer service”. The methods behind this aren’t public.

Regent Gas has just 5 reviews on Trustpilot, averaging 2.5/5. That’s barely enough to draw conclusions from.

Regent Gas Customer Reviews and Reputation

Regent Gas barely has any customer feedback online.

Regent Gas barely has any customer feedback online. Most reviews are negative, focusing on billing and customer service issues.

The Energy Ombudsman accepts disputes against them, so there are ongoing customer problems.

Summary of Recent Customer Feedback

Regent Gas has very few customer reviews online. Trustpilot lists a 2.9-star rating based on limited feedback.

Most reviews date from 2020 to 2025. The small number makes it tough to get a full picture.

They don’t show up much on other review sites. This could mean a smaller customer base or just that customers aren’t leaving feedback.

Positive Experiences

No positive customer experiences show up in current online reviews. All available feedback is negative.

Their website says they serve businesses across England, Scotland, and Wales. Still, no customers have shared good experiences publicly.

It’s hard to say if this means poor satisfaction or just a lack of online reviews.

Common Complaints and Issues

Billing and Metre Reading Problems

Customers say they’re charged for metres they never receive. One reviewer claimed the company “bills for metres they don’t supply and lie to Ofgem”.

Incorrect billing dates and disputed readings come up often. Customers struggle to resolve these through normal channels.

Poor Customer Service

Several customers describe staff as rude and unprofessional. One mentioned a representative named Michael who was “extremely rude”.

Staff reportedly talk over customers and don’t listen to concerns. This has caused real stress, including one situation where an autistic customer had a meltdown.

Switching and Account Issues

The company allegedly blocks customer switches to other suppliers. This can delay switching by up to a month.

Some customers report accounts being set up without proper permission. Energy consultancies like Alpha Energy have placed customers with Regent Gas, resulting in unexpected meter rental charges.

Regulatory and Dispute Resolution

The Energy Ombudsman takes on disputes against Regent Gas for unresolved issues. Customers often can’t sort problems out directly with the company.

People describe trouble getting in touch to resolve issues. Change of tenancy requests can take over a month to process.

Switching to Regent Gas and Alternatives

Regent Gas serves commercial customers across England, Scotland, and Wales.

Regent Gas serves commercial customers across England, Scotland, and Wales. They have specific eligibility requirements and a straightforward switching process.

The company faces competition from other business gas suppliers in the UK market.

Eligibility Criteria

Regent Gas works exclusively with business customers and doesn’t serve domestic consumers.

They supply small to medium enterprises (SMEs) as well as large commercial organisations throughout the UK.

To qualify, businesses need commercial gas connections. Regent Gas supports both single-site firms and multi-site businesses that want tailored contracts.

You can apply if your company needs gas supply, connection services, or metering solutions. Regent Gas particularly helps industrial and commercial clients with higher gas consumption.

New customers go through standard credit checks during the application. If your business already has a gas connection, you can usually switch without installing new infrastructure.

Switching Process

Switching starts when you contact Regent Gas directly or go through an energy broker.

The current supplier gets notified of your intention to switch, following standard industry steps.

Key switching steps include:

• Initial enquiry and quote request
• Contract negotiation and agreement
• Submission of switching documentation
• Current supplier notification period
• Transfer on the agreed start date

If your current supplier doesn’t object, the switch happens on the agreed start date.

Regent Gas admits that, sometimes, exceptional circumstances can hold up the process.

They’ve raised concerns about faster switching possibly leading to more erroneous transfers, though these are still pretty rare for commercial clients.

You can always get help from specialist brokers for business energy comparisons and switching.

Comparison with Other Energy Suppliers

Regent Gas faces plenty of competition from other energy suppliers in the commercial market.

Big names like British Gas Business, EDF Energy, and E.ON also offer commercial gas services.

Regent Gas tries to stand out with competitive prices and flexible contract terms.

Fixed-price contracts come with mid-term review options, and larger customers can get fully tailored deals.

Contract options available:

• Fixed-term contracts
• Deferred purchase agreements
• Multi-site tailored packages
• Flexible pricing arrangements

Some suppliers bundle gas and electricity, while others focus on renewables.

Regent Gas leans on broker recommendations and sharp pricing, but it’s wise to compare several suppliers to find what really fits your business.

Independent suppliers like Regent Gas often give a more personal service than the big utilities.

They’ve been around since 1995, so they bring solid experience in commercial gas supply while staying independent.

Tom Reynolds

Business Energy Specialist

Tom focuses on commercial energy, renewable adoption, and sustainability strategy for SMEs. His background with UK energy suppliers helps businesses cut costs while meeting carbon targets.

Reviewed by

Laura Bennet

Home Energy & Sustainability Editor