Crown Gas and Power Review: Features, Reliability and Value

Crown Gas and Power is a Manchester-based business energy supplier that has been serving UK commercial customers since 2001. Part of the Crown Oil Group, they supply gas and electricity exclusively to businesses – from SMEs to large multi-site operations. They’ve been ranked No.1 on the Citizens Advice Non-Domestic Energy Supplier Table for four consecutive years, and won Energy Supplier of the Year at the Energy Awards 2024.

With a Trustpilot rating of 4.8/5 from 175 reviews and ISO 9001/14001 certification, Crown Gas and Power positions itself as a quality-focused alternative to the Big Six. Their green gas options (biomethane blends from 10% to 100%) and competitive fixed-price contracts make them worth considering for businesses looking beyond the usual suspects.

Company Overview

Crown Gas and Power was established in 2001 as the energy supply arm of Crown Oil Group, which has been operating in the UK fuel industry since 1947. The company is headquartered in Bury, Greater Manchester, and serves commercial customers across England, Scotland, and Wales.

Unlike the Big Six suppliers that split their operations between residential and business customers, Crown Gas and Power is exclusively B2B. This means their entire operation – from account management to billing systems – is designed for commercial energy users. They supply both gas and electricity on fixed-price contracts, with flexible terms tailored to individual business requirements.

The company also offers utility connection services (gas, electricity, and water), AMR/smart meter installations, commercial EV charging installations, and commercial solar. This makes them a broader energy services provider rather than a pure supply-only company.

Tariffs and Pricing

Crown Gas and Power does not publish its tariff rates online – all pricing is quote-based. This is standard for B2B energy suppliers, but it does make comparison harder. You’ll need to contact them directly or go through an energy broker to get a quote.

What we know about their pricing structure:

• Fixed-price contracts – available in various term lengths, locking in your unit rate for the duration
• Dual fuel contracts – gas and electricity from a single supplier with combined billing
• No standing charge options – available on some products, useful for seasonal businesses or premises with variable occupancy
• Broker-friendly – they work with energy consultants and brokers via white-label services, so your broker can likely get Crown Gas quotes alongside other suppliers

The lack of published rates is a weakness for businesses wanting to quickly compare suppliers online. However, their four consecutive years atop the Citizens Advice supplier table suggests their pricing and contract terms are competitive enough to generate consistently high satisfaction.

Green Energy and Sustainability

Crown Gas and Power offers one of the more flexible green gas propositions in the B2B market. Rather than the binary choice most suppliers offer (standard or 100% renewable), they provide graduated biomethane blends at 10%, 25%, 50%, and 100%. This lets businesses step into green gas at a price point that works for them, then increase the blend as budgets allow.

The company holds PAS 2060 certification for carbon neutrality, and their ISO 14001 environmental management certification demonstrates a structured approach to sustainability beyond just selling green tariffs.

They’ve also expanded into commercial solar installations and EV charging infrastructure, positioning themselves as a decarbonisation partner rather than just an energy supplier. For businesses with net-zero targets, the combination of green gas supply and on-site renewable generation is a genuinely useful package.

Customer Service and Account Management

Customer service is where Crown Gas and Power most consistently differentiates itself. Their Manchester-based customer service team provides UK-based support during business hours, with live chat available alongside phone and email.

Key service features include:

• Dedicated account managers – standard on commercial contracts, not just for large accounts
• Online customer portal – bill management, usage tracking, and account queries
• Multi-site management – consolidated billing and a single point of contact for businesses with multiple premises
• AMR/smart meter support – automated meter readings to reduce estimated billing disputes

The Citizens Advice No.1 ranking for four consecutive years is the strongest endorsement here. This ranking evaluates suppliers across complaints handling, billing accuracy, switching process, and customer service quality – and Crown Gas and Power has topped it every year since the assessment began covering them.

Customer Reviews and Reputation

Crown Gas and Power has a 4.8/5 Trustpilot rating from 175 reviews. This is one of the highest scores in the business energy sector, though the relatively small review count means less statistical confidence than suppliers with thousands of reviews.

Positive reviews consistently highlight responsive account managers, straightforward contract terms, and quick issue resolution. Business customers appreciate being able to speak to the same person when they call, rather than navigating a large call centre.

The limited negative reviews mention occasional billing disputes and difficulties reaching customer service during peak periods – common complaints across the entire business energy sector, and not disproportionate for a supplier of this size.

Important note: Crown Gas and Power is an energy supplier, not a heating equipment manufacturer. They should not be confused with Crown Boilers, which is an entirely separate company. If you’re looking for boiler reviews, see our boiler comparison guides.

How Crown Gas and Power Compares

Against the wider business energy market, Crown Gas and Power occupies a specific niche: the quality-focused independent supplier. Here’s how they stack up:

Stronger than the Big Six on: Customer service (Citizens Advice No.1), account manager accessibility, contract flexibility for SMEs, graduated green gas options.

Weaker than the Big Six on: Brand recognition, online self-service tools, multi-utility bundling (no water/telecoms), scale of renewable infrastructure.

Compared to other independents (D-ENERGi, Yu Energy): Crown Gas and Power’s Citizens Advice ranking and Trustpilot score are both higher, though their lack of published pricing makes direct comparison harder. D-ENERGi offers similar B2B focus with stronger digital tools; Yu Energy offers AIM-listed transparency but weaker customer satisfaction scores.

For related comparisons, see our guides to the best business energy suppliers, business electricity costs, and no standing charge tariffs.

Our Verdict

Crown Gas and Power is a strong choice for SMEs wanting a dedicated B2B supplier with genuinely good customer service. The four consecutive Citizens Advice No.1 rankings are hard to argue with – no other independent supplier has matched that record. The graduated green gas options (10-100% biomethane) are a standout feature, and their expansion into solar and EV charging shows a supplier investing in the energy transition rather than just selling tariffs.

The main weakness is pricing transparency: you can’t compare their rates without requesting a quote. And with only 175 Trustpilot reviews, the 4.8/5 score – while impressive – carries less weight than it would with thousands of data points. For businesses comfortable with quote-based pricing and wanting a supplier that prioritises service over scale, Crown Gas and Power delivers.

Tom Reynolds

Business Energy Specialist

Tom focuses on commercial energy, renewable adoption, and sustainability strategy for SMEs. His background with UK energy suppliers helps businesses cut costs while meeting carbon targets.

Reviewed by

Laura Bennet

Home Energy & Sustainability Editor