Tissl (formerly Emperium POS) is a UK hospitality EPOS provider based in Milton Keynes, targeting restaurants, pubs, and hotel groups. Their unique selling point is user-based licensing – you pay per concurrent user, not per device.
- Tissl (formerly Emperium POS) is based in Milton Keynes and targets 50+ site restaurant chains - enterprise-level hospitality EPOS with central management, menu control, and multi-site reporting
- Enterprise pricing costs approximately 3x more than entry-level systems like Square or Lightspeed - minimum contract values exclude single-site independents, making Tissl unsuitable for small venues
- Cloud-based architecture deploys 40% faster than traditional on-premise EPOS installations - reduces rollout time for multi-site chains from months to weeks with centralised configuration
- Best for restaurant groups, hotel chains, and managed pub estates with 5+ locations - central kitchen management, allergen tracking, and cross-site stock control justify the premium price
- For independent restaurants and single-site pubs, Square (free) or Lightspeed (£69/month) are better - Tissl’s power is in multi-site operations, and paying enterprise prices for one location wastes money
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That licensing model means you can add tablets and terminals without extra cost, which is attractive for busy venues with multiple order points. But Tissl’s 2.5/5 Trustpilot score and reports of contract issues warrant careful consideration – see how it ranks in our EPOS systems roundup.
We’ve reviewed Tissl’s pricing, features, and user feedback to help UK hospitality businesses decide if it’s the right EPOS system.
Tissl Pricing
Tissl plans start from £89/month (Essentials) up to £259/month (Advanced), with user-based licensing sold in bundles of 5 at £36/licence. Transaction fees via TISSLPay are quote-only.
Tissl publishes plan pricing but keeps transaction fees and hardware costs behind a quote request:
| Plan | Monthly Price | User Licences | Support |
|---|---|---|---|
| Essentials | From £89/month | 1 | Email only, Mon-Fri 9am-5pm |
| Core | From £149/month | 2 | Phone + email, 9am-midnight, 365 days |
| Advanced | From £259/month | 3 | Phone + email, 9am-midnight, 365 days |
| Additional licences | £36/licence | Bundles of 5 | As per plan |
User-based licensing explained: Unlike most EPOS providers that charge per device or register, Tissl charges per concurrent user. This means you can install the software on unlimited devices – you only pay for how many staff use the system simultaneously. For venues with 10+ tablets but only 3-4 staff taking orders at once, this can be significantly cheaper.
Hardware: Tissl is hardware-agnostic, running on Apple, Android, and Windows devices. You can reuse existing tablets or buy through Tissl. Optional hardware support includes on-site engineers and 48-hour device replacement.
Transaction fees: Payments processed via TISSLPay (powered by ClearAccept). Rates depend on your plan tier but aren’t publicly listed. You’ll need to request a quote.
Key Features
Tissl’s standout features for hospitality are Menu Staging (schedule menu changes in advance), user-based licensing, a centralised multi-venue HUB, and the TISSL Swift handheld device for tableside ordering and payment.
Menu Staging. Schedule menu changes in advance – seasonal menus, event pricing, or time-limited specials can be prepared and set to go live automatically. This saves time for venues that frequently update their offerings.
Centralised HUB. Multi-venue operators manage all sites from one back office. Set permissions, view consolidated reports, push menu changes, and manage staff across locations without logging into each site separately.
TISSL Swift. A proprietary handheld POS device with high-resolution touchscreen, long battery life, and Wi-Fi plus 3G/4G connectivity. Designed for tableside ordering and payment in restaurants and outdoor hospitality areas.
Kitchen Display System. Orders appear on kitchen screens with modifications and timing. Integrates with the main POS for order tracking from front-of-house to pass.
TISSL Kiosks. Self-order kiosks for dine-in venues, integrated directly with the EPOS system. Orders placed at the kiosk flow straight to the kitchen display, reducing front-of-house staffing pressure during peak service.
Integrations. 20+ partners including SevenRooms, OpenTable, Deliverect, MarketMan, Xero, Tenzo, and delivery platforms (Uber Eats, Deliveroo, Just Eat on Advanced plan or Power-Up add-on).
Pros and Cons
Tissl’s user-based licensing and hardware-agnostic approach are genuine advantages for multi-device hospitality venues, but poor Trustpilot reviews and contract complaints raise serious concerns about the commercial relationship.
✓ Pros
✗ Cons
Who Is Tissl Best For?
Tissl suits established multi-site hospitality groups that need user-based licensing flexibility and centralised management – but the low Trustpilot score means requesting detailed contract terms in writing before committing.
Good fit:
- Multi-site restaurant groups needing centralised menu and staff management
- Busy venues with many order points (user-licensing saves money vs per-device pricing)
- Hospitality businesses wanting to reuse existing hardware
- Restaurants needing advanced features like Menu Staging and delivery platform integration
Poor fit:
For context on the shift to mobile payments, see our UK mobile payment statistics.
- Single-site independent restaurants – hospitality EPOS alternatives start from £0/month
- Budget-conscious operators – £89/month minimum is expensive vs free EPOS options
- Businesses wanting pricing transparency before committing
Tissl vs Alternatives
Tissl’s user-based licensing is unique among UK EPOS providers, but Square (£0/month) and Lightspeed (from £75/month) offer better-reviewed alternatives with transparent pricing.
| Feature | Tissl | Square Restaurants | Lightspeed Restaurant |
|---|---|---|---|
| Monthly fee | From £89 | £0 (Free plan) | From ~£69 |
| Licensing model | Per user | Per location | Per register |
| Contract | Not published | None | Annual |
| Trustpilot | 2.5/5 (5 reviews) | 4.2/5 | 4.2/5 |
| Best for | Multi-device venues | Small restaurants | Restaurant groups |
For alternatives, see our 7 best EPOS systems guide, or our EPOS comparison for side-by-side pricing. For hospitality-specific options, check our EPOS for hospitality guide.
Tissl EPOS review for UK hospitality. Plans from £89-259/month with unique user-based licensing. 2.5/5 Trustpilot. Pros, cons, and alternatives compared.
