Are you looking for an unbiased review of Baxi and their boilers?
Then you’re in the right place.
Baxi has been in the UK and manufacturing since the mid-1800s, and since then they have been the recipients of many awards both for their marketing and customer support.
In this review, you’ll find out everything you need to know about Baxi and their boilers, including what’s on offer and their customer reputation.
What’s in this review?
Who is Baxi?
Baxi was founded in 1866 by Richard Baxendale and Joseph Heald, who were ironmongers based in the East Midlands.
Now, Baxi is a part of the BDR Thermea Group, who are worldwide manufacturers of sustainable and sanitary hot water and climate control solutions and services.
Baxi offers both high quality and high-efficiency boilers, which range from simple heat-only boilers, as well as eco-friendly combination boilers which are energy saving trust endorsed.
With a wide range in terms of the costs of their boilers, there is an option for everyone regardless of your specific budget.
Baxi Cost and Fees
While Baxi doesn’t sell directly to consumers, they provide many gas safety registered companies as well as suppliers their range of boiler selection.
This makes it difficult to say precisely how much a boiler is, as it does depend solely on which supplier you approach for a quote or online store.
Let’s take a look at some of the prices you can expect to find from a favourite shop such as Screwfix.
- Baxi 624 24kW Combi Boiler: £765.99
- Baxi Duo-Tec 24 24kW Combi Boiler: £765.99
- Baxi Ecoblue + 24 24kW Combi Boiler: £804.85
- Baxi Megaflo 15 15kW System Boiler: £842.39
- Baxi LPG Combi Boiler 28kW: £964.34
- Baxi Ecoblue Advanced 40 40kW Combi Boiler: £1295.79
You can use these figures as a general guide, so you can make an educated decision about which boiler might be best for you.
Baxi Core Services
If you have a hot water storage cylinder as well as a cold water tank in your loft, you might benefit from having one of the Baxi heat only or regular boilers.
Thanks to the full range of energy output which is available in this selection, there will be a model available to suit every type of home.
✔ Ecoblue heat
✔ Ecoblue advanced heat
✔ Baxi 200
✔ Baxi 400 heat
System boilers are better suited for homes that have more than one bathroom and might need more hot water than what can be traditionally taken from a combination boiler.
These types of boilers usually pump hot water into your radiators as well as into a hot water storage tank, which might be built into the system to make installation easier.
✔ Baxi megaflo system
✔ Baxi EcoBlue system
Combination boilers are usually the most popular types of boilers that you can find in a traditional home and provide your house with both heating and hot water.
They don’t require any extra kit such as a hot water tank or cold water storage, making them more space efficient and cost-effective.
✔ Baxi EcoBlue Plus Combi
✔ Baxi EcoBlue Advanced Combi
✔ Baxi Duo-tec
✔ Baxi platinum
✔ Baxi 200 combi
✔ Baxi 400 combi
✔ Baxi 600 combi
Baxi offers their customers an annual boiler service, which will traditionally include a safety check of your boiler, inspection of each of the parts, to see if your boiler is leaking or if it’s corroding, as well as a benchmark record.
This means making sure that your Baxi boiler is working to its full efficiency, and whether it is safe.
Having an annual boiler service is essential to making sure that your home remains safe, as a broken boiler can mean plummeting temperatures or even danger.
With Baxi, this annual service will cost you approximately £79.50 a year.
There are two main ways that you can get your boiler fixed, which might suit you depending on your budget as well as peace of mind.
Firstly, you could choose to book a one-off repair for your boiler.
This will give you a single fixed price for your boiler, which will include everything from the call-out fee, parts, your labour and VAT.
The parts will usually be guaranteed for around 12 months, and your labour will be covered for approximately 90 days.
The second option is to purchase repair and care for 12 months at a time, which starts from £27.99 a month but will allow you to claim repairs of up to £1,500 over that year.
So, if your boiler is deemed to be irreparable, you can have it replaced to a value of up to £750.
When it comes to online reviews, Baxi has a very mixed customer reputation, which depends on the review site.
For example, on Trustpilot Baxi has a poor two-star overall rating, with only 45% of their reviews in the five-star category out of a total of 320 individual reports.
On the other hand, on Reevoo Baxi has an overall recommended percentage of 98%, out of a total of 406 reviews.
While online reviews aren’t always accurate, they should still be considered when deciding which boiler company might be a good fit for you and your home.
Positive Baxi Review
Patricia Ann Lock on Trustpilot: First class service very good customer care.
Negative Baxi Review
Paul Bleasdale on Trustpilot: For the third time, the promised call from a manager to discuss my concerns about their extremely poor service has not happened!
Baxi Customer Support
Do you need to get in touch with Baxi’s customer support?
Here’s how you can reach their customer support helpline.
- Call 0330 678 0917 between the hours of 8 am to 8 pm, Monday to Friday. On weekends and bank holidays which include Christmas and New Years, the hours are 8:30 am to 2 pm.
If you can smell gas, this is the number that you should ring immediately.
- Call 0800 111 999, which is the National Gas Emergency
In conclusion, Baxi boilers have a solution for every home regardless of the size and your specific needs, such as whether you have space for a cold water cylinder, or if you would prefer only to use a combination boiler.
Have you learnt everything you need to know about Baxi and their boiler options?
You need to make sure that you compare all of your available options; here’s how.
Check out the comparison tool at the top of the page to compare all of your boiler options within minutes, or take a quick look at the ExpertSure guides to find out more.