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NFON UK Review



Many business owners overlook the importance of having a reliable phone system.

The truth is, a telephone system is an integral part of your business.

Having an adequate phone system will ensure that your business operates smoothly and communication between your employees and clients is seamless.

In this review, we take a look at one of the industry’s leading telephony company NFON, which offers superior quality business telephone systems tailored to exceed the expectations of your business.

This Review Addresses the Following:


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Who Is NFON?

With a strong presence in UK and Europe, NFON offers superior quality hosted PBX with Voice over IP (VoIP) cloud phone system solutions.

NFON offers competitive prices in the market and provides services to businesses of all sizes.

The company has been in operation since 2007 and had more than 10,000 customers globally.

With a staff of over 150 highly qualified professionals, you are sure to receive the best business telephony services.

NFON serves customers with telephone systems that are cloud-based.

Hosted PBX

The hosted PBX from NFON is a cloud-based phone system. All you require is an internet connection which should meet some necessary conditions.

Once you connect approved devices from NFON, you can begin enjoying the services.

Below are the advantages that come with NFON services

Advantages of NFON PBX Hosting

    • Free trial for 30 days and a rolling contract for 30 days after that
    • DDI, direct numbers, per extension
    • Resilient service and excellent voice quality
    • Call management, IVR, and queues are all managed via your web browser
    • Calls between your remote workers and the office are free
    • Business integration made easier via Microsoft Skype
    • CRM solutions fully integrated
    • You will be able to use the official numbers from your smartphone or anywhere else.
    • A server which is failure-resistant
    • An encrypted voice that is tap-proof
    • Affordable and highly-competitive world-wide calling rates

As if that’s not enough, the price vs performance ratio is quite impressive:

  • Cost of UK Landline per minute is 1p
  • Able to cater to 1-249,000 employees
  • Hosted PBX adapts to the needs of your business
  • Cost-saving of up to 50% as compared to using traditional phone systems
  • You pay for only the extensions you are using
  • Over 150 extension functions are available
  • With just one month’s notice, you can terminate your monthly contract if you so wish.
  • Access to lifetime updates at no cost

Yes, you read all that right. And it gets better.

What Are the Call Charges of Hosted PBX?

Call Rates Cost
Internal Calls Free
International Calls Variable
UK Landline (03,02,01 numbers) 1p per min.

What Are the Unlimited Call Plans with Hosted PBX?

Fixed Fee (Per Extension) Monthly Cost
UK Landline £11.00
UK Landline (03,02,01 numbers) £3.00

Excited by the call plans? Great. Let’s take a look at the monthly tariffs.


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Monthly Tariffs

Bus Plus Business Express
Service Fee (Per Extension) £9.50 £7.00 £4.00
eFax Service Fee (Per Extension) £1.00 £1.00  £1.00
XCAPI Service Fee £34.00 £34.00 £34.00
Win switchboard Reception (Per Extension) £10.00 £10.00 £10.00
iOS, Android, Blackberry FMC Client (Per Extension) Included Included £1.50
Win Nsoft Premium (Per Extension) £1.25 £1.25 £2.50
Nsoft Standard (Per Extension) Included Included £1.25
Win nCTI Premium (Per Extension) £1.50 £1.50 £1.50
nCTI Premium CRM (Per Extension) £2.00 £2.00 £2.00
Win nCTI Standard (Per Extension) £1.00 £1.00 £1.00
nCTI Standard CRM (Per Extension) £1.50 £1.50 £1.50
Monitoring for Call Center (Per System) Included £30.00 £30.00
Foreign DDIs Monthly Fee (Per DDI) £10.00 £10.00 £10.00
Ad-hoc Basic Voice Recording (Per Extension) Included £2.00 £2.00
SRTP Voice Encryption (Per Device) Included £1.00 £1.00
Paper Invoice £1.50 £1.50 £1.50

Can’t wait to have an NFON phone system? You can get a quote for your specific business needs from us.

NFON Hardware

NFON has a wide variety of hardware including the highlighted hosted PBX phone systems

Using the hardware phones with different VoIP systems is possible.

This way, your investment will not be lost in case you switch providers.

Name Image Cost




From around £93.50-£218.90
Snom Snom From an upwards of £93.50




From £88.00
Polycom SoundStation




From £272.00




From £55.00

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Does NFON VoIP have any Benefits?

VoIP has many benefits including:

  • Lower Costs

Because VoIP transfers voice data between callers using the internet, it is cheaper than the traditional landlines which require a connection that is dedicated to an entire call.  

  • Multi-functional

Apart from making regular phone calls, VoIP allows you to make video conferencing calls.

This way, you stay connected with not only your clients but also your employees to discuss business agendas and close great deals no matter where you are all without being physically present.

  • Less Hardware

VoIP solutions are cloud-based. These solutions provide complete telephony features without using physical telecom infrastructure.

This not only lowers the cost of using VoIP but also speeds up the deployment process.

  • Installation, Configuration, and Maintenance of VoIP Is Easy

A VoIP phone system is quite easy to install. It does not require extensive phone wiring. Once your phone system is connected to the cloud system, you are good to go.

VoIP has web portals that are conveniently making it easy to add, move, or change the configuration of the system.

Does NFON have a security system in place?

Yes. Identification, as well as authentication, is required.

All the portals require a password and username and only personnel who are at admin level can access these portals.

The testing frequency for access restriction occurs after at least six months.

The management requires access authentication as well. They have to input both their passwords and usernames.

Does NFON offer support?

NFON has some support options:

  • Phone support which is available 24/7
  • Knowledgebase
  • Video tutorials
  • The onsite support that comes at an extra cost
  • Online help -Response time is between 1-9 hours after you have raised a ticket. This depends on ticket priority. You can expect an hourly update on resolution time.


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Q. Who benefits the most from the services of NFON?

Small, medium and large-scale businesses

Q. Which apps can be integrated with NFON?

NFON seamlessly integrates with Skype-for businesses, SugarCRM, Microsoft Outlook, NetSuite, GoldMine, Zoho CRM, and Microsoft Dynamics CRM.  

Q. What is the service scope of NFON?

Service Scope

Cloud Model Public cloud
Software extension or add-on Yes. It is possible to also use it as an independent service.
Handset Vendors NFON has a total of 5 vendors namely Snom, Yealinki, Aastra, Polycom, and Panasonic.

What’s Next?

We evaluate all our service providers by thoroughly researching their services and reading the user comments.

We also analyse their services based on various critical factors including customer service, service level, reliability, features, cost, ratings, and collaboration tools.

Hence, we can save you time and energy. Contact us today for the best and full quotes suited for your business.

Filwood Green Business Park
1 Filwood Park Lane

0800 234 3036