Did you know that Epos Now has processed over £5,000,000,000 transactions in 103 countries worldwide?
Or that Epos Now is the highest rated POS company on trusted review website Trustpilot?
If you’re looking for an unbiased view of Epos Now, you’re in the right place.
In this review, you’ll find out everything you need to know about Epos Now, including who they are, what they can offer you and what their customers are saying.
What’s in this review?
Who is Epos Now?
Epos Now was founded in 2011 by Jacyn Heavens, who was frustrated with what was on offer on the market at the time.
He felt like businesses should be able to benefit from cloud computing and the most modern technology, with excellent customer service and prices.
Since then, Epos Now has grown to be one of the most popular EPOS system providers in the UK and potentially globally as well, with customers such as Yankee Candle, Universal and Walt Disney Pictures.
The software integrates with over 90 other markets leading software such as Sage and QuickBooks so that you can benefit from an all-around solution.
Epos Now Cost and Fees
When it comes to Epos Now costs and fees, they provide their potential customers with a rundown of all of the prices for their products, from full retail EPOS systems to barcode labels.
There are two main options when it comes to renting out the products or software that is available to customers.
Firstly, you could subscribe to the Epos Now POS software, which can be downloaded onto any of your existing devices; such as your Apple or Android devices.
- Apple Macs
The software costs around £30 a month including VAT and begins with a 30-day trial.
Secondly, you could rent an entire EPOS system, such as the complete Retail EPOS system.
This multi-award winning system includes a terminal, the software required, a receipt printer, cash drawer and the necessary installation and training.
You can rent this package for £36 a month, including VAT.
If you have multiple sites to consider, or it would be more financially beneficial to purchase your EPOS systems outright, several options are on offer.
Specifically, which sector that you are in.
Here are the costs for each of the main packages:
- Hospitality EPOS System: £1,199
- Hotel Epos System: £1,199
- Fashion EPOS System: £1,199
- Restaurant EPOS System: £1,199
- Pharmacy EPOS System: £1,199
- Beauty and Tanning Salon EPOS System: £1,199
- Nightclub and Bar EPOS System: £1,199
- Cafe EPOS System: £1,199
- Retail EPOS System: £1,199
As most of the prices and systems are the same, the main difference seems to be the software and which industry it is specialised to be the most useful in.
You can also purchase separate parts for your machines, which include the following:
- Barcode labels: £24.98
- Till roll: £24.98
- Staff swipe cards: £39
- Magnetic swipe card reader: £39
- Cash drawer: £49
- Customer display pole: £89.99
- Receipt printers: £129.99
- Barcode scanners: £177 – £179.99
- Caller ID: £299
- CCTV integration: £300
- Scales: £489
- Tablets: £599
Epos Now Core Services
Epos Now offers their customers many different solutions which can help your business thrive and modernise in all sectors.
This includes full EPOS systems, software which is specific to your industry and things like POS systems for tablets for ease of access.
The complete EPOS systems that are available have many different features which make them an excellent fit for both small and large businesses.
✔ Suitable for both small and large companies
✔ Able to expand and grow easily
✔ Modules available such as the loyalty module
✔ Integrated payments like Paypal and credit cards
✔ Online booking systems
✔ Customise receipts with images and details
✔ AppStore allows you to keep adding to your software
✔ 24-hour customer support, trusted by 30,000 businesses
These complete packages come with the following:
- Epos Now Pro-C15 terminal
- Epos Now Software
- Receipt printer
- Cash drawer
- Installation and training
The software will be specific to your industry, so whether you are running a restaurant business or a fashion boutique.
The software that Epos Now provides to be used in conjunction with their terminals includes these excellent features which help you to sustain and grow your business.
With the software from Epos Now, you can benefit from a customisable dashboard which allows you to see an immediate overview of your business over all of your devices.
You can view all of your information regarding reports about your employees, your sales and your products in real time.
On your dashboard, you can customise the information so you can access the specific data you need quickly.
Epos Now means that you can manage your system from any device around the world so that you can keep control over essentials like your staff and your business from anywhere.
This means that you can do things like start a promotion from anywhere, and know how well your business is performing.
Keeping a level of protection when it comes to your data is essential, as well as making sure that you are giving the right amount of information to the right people within your business.
With that in mind, the security feature from Epos Now means that you can keep restrictions on who can offer discounts, refunds or void sales for example.
You can also protect your business from employee fraud, by keeping a barrier over certain levels of your business which can only be accessed via pin codes or swipe cards.
With this software, you can keep an eye on your complete list which includes how much stock you have, how much of it is wasted and what you might not need again.
You can automatically raise your purchase orders and interlocation transference of stock.
With the customer’s function, you can quickly add your customers, process purchases, invoices and give them credit, as well as collect marketing information such as their email addresses and phone numbers.
Combined with the loyalty module, you can reward all of your repeat customers and encourage brand loyalty.
As long as your staff utilise the system to clock in and out, the back office provided by the software will automatically generate their hours and their pay.
This also helps you to ascertain who your best employees are and allow you to keep an eye on staff who might need more motivation.
It will also help you to see where there are gaps in training.
When it comes to contract lengths, Epos Now provide their customers with entirely bespoke solutions that cater to your company’s specific situation.
Epos Now Reviews
Epos Now reviews place the company at one of the most popular EPOS system providers in the UK, with over 3,500 unique reviews in total.
85% of these reviews are in the five-star rated category, while only 5% are in the negative 1-star class, and the rest fall somewhere in the middle.
This shows that Epos Now generally have an excellent customer reputation, and many of their reviews state that customers have experienced fantastic customer service and the software is easy to use.
While not all reviews that you find online are accurate, you should still consider them when deciding which EPOS system or provider is right for you.
Positive Epos Now Review
Lee on Trustpilot: Top notch service from Epos Now! Big thanks to Sean. Problems solved quickly and efficiently.
Negative Epos Now Review
French Grey Interiors on Trustpilot: I would not recommend the Epos Now software, it is slow and out of date.
Epos Now Customer Support
Do you want to get in touch with Epos Now?
Here’s how you can get hold of them and when:
- Call 0800 2 945 945 for general sales and inquiries
- Call 0800 2 945 945 for the technical support line
- Email firstname.lastname@example.org
- Fill in the contact form here
Or, you can find Epos Now at this address:
3 Whiting Road
Norwich Business Park
Norwich, NR4 6DJ
Although there isn’t any specific information about their opening or closing hours, so it might be best to depend on the traditional office hours between 9 am to 5 pm.
Comparing Epos Now
|Company||Customer Score||EPOS Flexibility||Price|
|Lightspeed HQ||★★★★★||★★★★★||£69 a month|
|Payzone||★★★★||★★★★||£59.99 a month|
|Vend||★★★★||★★★★||£49 a month|
Have you found out everything you need to know about Epos Now?
Do you want to learn more about EPOS or EPOS providers?
Check out the comparison tool at the top of the page, or take a quick look at the ExpertSure guides to find out more.
Epos Now Review
- Customer Support
- EPOS Flexibility
- Range of Services
Epos Now is highly regarded by experts like Mary Portas as the best system in the country, while boasting a 5-star rating on trusted websites such as Trustpilot. There are a lot of systems on offer and software which can be crafted to fit your business needs.
✔ Excellent 5-star rating
✔ Flexible EPOS software
✔ Award-winning company
✗ Some customers say that it is slow
✗ Systems require a larger investment