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Potterton Boilers – Review, Prices & How To Get The Best Deal



Are you looking for an unbiased review of Potterton?

Then you’re in the right place.

Potterton is a part of the Baxi group, and so while they provide their products, their customer service is provided by Baxi.

In this review, you’ll find out everything you need to know about Potterton, including the boilers on offer and their range of products available.

Let’s get this show on the road!

What’s in this review?

Who is Potterton?

Potterton Screenshot

Potterton is a UK-based company who has been around since 1850, with customers all across the UK who have had millions of Potterton boilers manufactured and installed in their homes.

They claim to use only the most up to date cutting edge technology, with reliable and dependable boilers which are made in Britain and before they leave their factories, they must undergo strict testing.

Potterton keeps social and economic factors at the forefront of their business, and they say that they are aiming to make their company as sustainable as possible.

Potterton Cost and Fees

They offer their customers a range of products for all budgets, with the cheapest Potterton boilers priced at £588.65, to the most expensive costing upwards of £2,000.

Take a look at the table below to see some of the average prices of their system, combination and heat only boilers.





Potterton Gold 18 System Boiler System Boiler Mr Central Heating £588.65
Potterton Gold 24 System Boiler System Boiler Mr Central Heating £612.55
Potterton Gold 28 System Boiler System Boiler Mr Central Heating £633.36
Potterton Gold 24 Combi Boiler Combi Boiler Mr Central Heating £653.42
Potterton Gold 28 Combi Boiler Combi Boiler Mr Central Heating £724.13
Potterton Titanium 24 Combi Boiler Combi Boiler Mr Central Heating £767.52
Potterton Titanium 12 Heat Only Boiler Heat Only Mr Central Heating £705.12
Potterton Titanium 18 Heat Only Boiler Heat Only Mr Central Heating £780
Potterton Titanium 30 Heat Only Boiler Heat Only Mr Central Heating £842.40

Potterton Core Services

They offer a range of products and services including a selection of gas boilers such as combination and system boilers, as well as commercial boilers and facilities like training.

Let’s take a closer look at Potterton’s variety of boilers and services on offer today.

Gas Boilers

The gas boilers from Potterton are made in the UK, and they are tested strictly before they are released from their factories, using gas, water and electricity.

They claim that their gas boilers are easy to install, maintain and they are industry leading with the technology used.

Combination Boilers

Combination boilers are the most popular type of boiler for both older homes and newer homes because they don’t take up a lot of room and they don’t need a cold water tank and hot water cylinder.

There are a variety of power output options for their combination boilers, including 25kW boilers which can heat a two bedroom home, or a 36kW output which can easily power a four bedroom home with two bathrooms.

Here are some of the advantages of choosing a combination boiler from Potterton:

✔ Variety of power output available

✔ Endorsed by the energy saving trust

✔ Compact design

✔ Lightweight for easy installation

✔ Helps you save money on your bills

✔ It can be controlled with your tablet and smartphone

✔ Comes with a 2-year warranty

System Boilers

System boilers, unlike combination boilers, require a hot water cylinder in which to store the water that is heated up to be used throughout the day. And, it doesn’t need a cold water tank as it takes the water from the mains.

The Potterton System Boilers come in a range of energy outputs, with 12kW models for one bedroom flats, to 24kW boilers which would be best suited for a two or three bedroom home with one bathroom.

Here are some of the benefits of choosing a Potterton System Boiler:

✔ Endorsed by the energy saving trust

✔ Lightweight for easy installation

✔ Easy access for servicing and repairs

✔ Optional outdoor weather sensor

✔ Variety of power outputs available

✔ Fits easily within a kitchen cupboard

Heat Only Boilers

The heat only boilers from Potterton featured their slimmest design on the UK market in 2014 and comes in a variety of power outputs from 13kW to 30kW, which can suit most home sizes.

Potterton has designed these boilers specifically for social housing, so they are energy efficient as well as compact in size.

✔ Endorsed by the energy saving trust

✔ 19.5kg lifting weight for easy installation

✔ Slim design to fit within cupboards

✔ Front and side access for servicing

✔ Wall mounting is an easy fit


The NewDesign service from Potterton is specifically for new build projects which need help planning and implementing heating products such as boilers.

All of their boilers are of top quality and are aligned with all of the legislative requirements for boilers, with good practice standards.

They will create your layouts using CAD software, which can help you to see what you need for your projects and the costs associated.


Potterton offers free training to contractors in their network of national training centres, so you can become more knowledgeable and experienced with Potterton Promax, Potterton Assure and Potterton Ultra boilers.

Potterton Reviews

When it comes to Potterton reviews, as they are a part of the Baxi group it is appropriate to take reviews from Baxi. Especially considering that there are no independent reviews of Potterton available online.

Baxi has a mixed online reputation with its customers, with an average 3-star rating out of a total of 5 on Trustpilot.

Many of the positive reviews state that the customer service is excellent, and they would highly recommend Baxi.

On the other hand, some of the negative reviews are about servicing and repairs to their boilers.

Online reviews aren’t always accurate. However, you should consider them when deciding which boiler might be the best fit for you.

Positive Baxi Review

Alan Farrow on Trustpilot: Friendly and efficient, job done. What more could you ask?

Negative Baxi Review

Eric Jones on Trustpilot: Engineer did not keep his appointment or telephone.

Potterton Customer Support

If you need to get in touch with Potterton, their customer service is provided by Baxi, who they claim offers high quality technical and customer support.

Here’s how you can get your general and technical queries answered by Baxi.

  • Call 0344 871 1545 for dedicated customer support
  • Email if you prefer email communication
  • Call 0330 678 0917 to give feedback for products and services
  • Call 0800 111 999 if you smell gas in an emergency

You can also check out their helpful guides here.

Or, you can find Potterton at this address:


Brooks House

Coventry Road


CV34 4LL

Comparing Potterton


Customer Score

Boiler Rating


Potterton ★★★ ★★★ £580+
Vaillant ★★★★ ★★★★ £935+
Ideal Boilers ★★★ ★★★ £577.29+
Alpha Boilers ★★★ ★★★★ £625+
Firebird ★★★★ ★★★★ £1,233.26
Ravenheat ★★★★ ★★★★ £499+


In conclusion, Potterton offers its customers a range of boilers which are suitable for different sized homes, budgets and designs.

Have you found out everything you need to know about Potterton?

Do you want to learn more about boilers, and find out more about the different kinds of boilers and boiler suppliers?

Check out the ExpertSure guides here, or fill out the form at the top of the page for a bespoke quote.

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